topic Re: Service not working in Get Support

Service not working

raynahasin — Wed, 05 Jan 2022 13:48:16 GMT

I just recently got a new Public Mobile Sim Card and I have activated it as well but it’s still showing that I have no service. I have tried rebooting my phone, the lost and found trick, waiting for 10 hours to see if it would work but nothing is working. I had to transfer my old number to public mobile but now I can’t even use my phone. What can I do?

Re: Service not working

Jb456 — Fri, 06 Sep 2019 14:01:40 GMT

What kind of phone do you have?

Re: Service not working

raynahasin — Fri, 06 Sep 2019 14:02:19 GMT

It is an iPhone 6s Plus.

Re: Service not working

Jb456 — Fri, 06 Sep 2019 14:05:46 GMT

And when you log into self serve account nothing out of the ordinary? Account in good standing?

Have you tried to reset network settings?

Re: Service not working

Triguy — Fri, 06 Sep 2019 14:10:00 GMT

Did you get a text message advising that your port was completed ? If you still have problems that contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

Re: Service not working

raynahasin — Fri, 06 Sep 2019 14:10:30 GMT

The account says it’s active. I have tried restarting my phone multiple times but how do I reset the network settings?

Re: Service not working

raynahasin — Fri, 06 Sep 2019 14:11:52 GMT

I honestly don’t remember if I got the text since it was done last night. I have sent the moderators a private message.

@Triguy wrote:
Did you get a text message advising that your port was completed ? If you still have problems that contact a moderator.
Moderator can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

Re: Service not working

Jb456 — Fri, 06 Sep 2019 14:14:14 GMT

Touch Settings.
Scroll to and touch General.
Scroll to and touch Reset.
Touch Reset Network Settings.
Touch Reset Network Settings.
The iPhone will reboot. Once it turns on, the default network settings will be restored

@raynahasin wrote:
The account says it’s active. I have tried restarting my phone multiple times but how do I reset the network settings?

Re: Service not working

chukdefatey — Fri, 06 Sep 2019 14:17:45 GMT

@raynahasin wrote:
It is an iPhone 6s Plus.

Is your iPhone 6s plus unlocked?

Re: Service not working

Triguy — Fri, 06 Sep 2019 14:18:49 GMT

See the following thread about resetting your APN settings.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118/highlight/true#M24562

Re: Service not working

raynahasin — Fri, 06 Sep 2019 14:19:15 GMT

@Jb456 wrote:
Touch Settings.
Scroll to and touch General.
Scroll to and touch Reset.
Touch Reset Network Settings.
Touch Reset Network Settings.
The iPhone will reboot. Once it turns on, the default network settings will be restored
@raynahasin wrote:
The account says it’s active. I have tried restarting my phone multiple times but how do I reset the network settings?

Just tried it but it still says no service.

Re: Service not working

Jb456 — Fri, 06 Sep 2019 14:24:22 GMT

Re: Service not working

raynahasin — Fri, 06 Sep 2019 14:25:22 GMT

@chukdefatey wrote:
@raynahasin wrote:
It is an iPhone 6s Plus.
Is your iPhone 6s plus unlocked?

I believe so. My previous provider was Fido.

Re: Service not working

Jb456 — Fri, 06 Sep 2019 14:25:42 GMT

Do you have another phone you could put sim card in to test it?

Also is the iPhone software updated.

You could also try cycling airplane mode / cell data, it has worked in a few situations like this

Re: Service not working

raynahasin — Fri, 06 Sep 2019 14:28:06 GMT

@Jb456 wrote:
Do you have another phone you could put sim card in to test it?

Also is the iPhone software updated.

You could also try cycling airplane mode / cell data, it has worked in a few situations like this

Software is up to date. I will have to try the swapping SIM cards into a different phone. Airplane mode, I’m trying that right now but it still says no service.

Re: Service not working

alisharajack — Fri, 06 Sep 2019 14:30:44 GMT

i just followed the instructions, still no service, please help!!!

Re: Service not working

chukdefatey — Fri, 06 Sep 2019 14:31:02 GMT

@raynahasin wrote:
@chukdefatey wrote:
@raynahasin wrote:
It is an iPhone 6s Plus.
Is your iPhone 6s plus unlocked?
I believe so. My previous provider was Fido.

Why would you Believe it? Did you ask them to unlock it? iPhone 6s+ came out way before selling unlocked phone policy.

Re: Service not working

Jb456 — Fri, 06 Sep 2019 14:38:31 GMT

Yes phone might be locked to fido.

There used to be free sites where you could check of an iPhone was locked. Haven't used them in years.

One was WWW DOT iphoneimei DOT info

You enter your IMEI number. No idea if it still works....

If it is locked you can call fido to see if they will unlock for you

Re: Service not working

Jb456 — Fri, 06 Sep 2019 14:39:57 GMT

What phone do you have and what issues are you experiencing?

@alisharajack wrote:
i just followed the instructions, still no service, please help!!!

Re: Service not working

raynahasin — Fri, 06 Sep 2019 14:51:37 GMT

@Jb456 wrote:
Yes phone might be locked to fido.

There used to be free sites where you could check of an iPhone was locked. Haven't used them in years.

One was WWW DOT iphoneimei DOT info

You enter your IMEI number. No idea if it still works....

If it is locked you can call fido to see if they will unlock for you

I’m going to call Fido right now and see what they say.