topic Re: Locked out in Get Support

Locked out

Craterm — Wed, 05 Jan 2022 13:48:12 GMT

Been a while so I thought I would jump on the website to look at plans and probably upgrade for more data... Turns out I forgot my password and evidently whatever answer I put as a security question is not correct... I have access to my email phone and pin if any of that helps @CS_Agent

Re: Locked out

Jb456 — Fri, 06 Sep 2019 09:29:29 GMT

Please open a ticket via SIMon the chat bot.

Re: Locked out

ChuckYeah — Fri, 06 Sep 2019 09:33:21 GMT

You should consider creating a support ticket. Explain your issue to SIMON, the ? comment box in the bottom right.

Use as few words as possible to allow the BOT to understand you better. Answer his questions until you get to here:

Click on "Submit a ticket" and the Moderator team will take over your case and respond to your concern within 48 hours. It was posted yesterday that people have received service between 8 and 24 hours, wait times were something the ticket system was supposed to help.
About @Moderator_Team

Re: Locked out

Craterm — Thu, 12 Sep 2019 20:48:22 GMT

It's been almost a week since I submitted the ticket and I'm still locked out, have gotten no response, what am I supposed to do?

Re: Locked out

GinYVR — Thu, 12 Sep 2019 20:50:32 GMT

@CratermHave you tried the reset password in selfserve.publicmobile.ca? Are you sure you had access to Public Mobile's selfserve before? If you activated your account at a retailer the online access is a seperate process, not everyone bother setting it up.

Re: Locked out

mimmo — Thu, 12 Sep 2019 20:56:39 GMT

@Alan_K I thought things were supposed to be getting better....

@Craterm wrote:
It's been almost a week since I submitted the ticket and I'm still locked out, have gotten no response, what am I supposed to do?

@Craterm I would submit another ticket

Re: Locked out

Craterm — Thu, 12 Sep 2019 20:58:01 GMT

I have been able to login before, but after I forgot my password and tried too many wrong ones it locked me out, I can't do forgot password because it tells me I've been locked out

Re: Locked out

Craterm — Thu, 12 Sep 2019 20:58:28 GMT

Guess I don't have much of an option ..

Re: Locked out

Alan_K — Thu, 12 Sep 2019 21:44:31 GMT

@mimmo wrote:

@Alan_K I thought things were supposed to be getting better....

@Craterm wrote:

It's been almost a week since I submitted the ticket and I'm still locked out, have gotten no response, what am I supposed to do?

@Craterm I would submit another ticket

@Craterm Someone will reach out to you, escalating this case for you now.