topic Unable to set up account in Get Support

Unable to set up account

JimBob — Tue, 04 Jan 2022 18:04:48 GMT

When trying to set up a new account

I get a message that says

the number is not a public mobile number

refering to the referred persons number

I would like to know how to resolve this so I can set up an account

Re: Unable to set up account

neilselden — Fri, 28 Oct 2016 18:35:18 GMT

Hi,

I'm not clear on what the problem is...

Have you activated a SIM card but cannot create an account?

Are you trying to include a referral for a SIM you are activating?

If you can clarify exactly what the problem is, I'd be happy to try and help...

Cheers,

Neil

Re: Unable to set up account

JimBob — Fri, 28 Oct 2016 18:39:08 GMT

I have tried to activate the sim and create the account but got the error message so I stopped until I could get clarification on what to do

Re: Unable to set up account

neilselden — Fri, 28 Oct 2016 18:41:44 GMT

So...

The SIM card activated with no issues... but you are unable to create an account?

If that is the case, where does the account creation fail (i.e. at what step?)

Re: Unable to set up account

nishufan — Fri, 28 Oct 2016 18:44:09 GMT

Hi @JimBob

Did you active a new line or porting your number? If you port your number to PM, you can active a new number and port after. I guess you put the wrong referral number. Thanks

Re: Unable to set up account

JimBob — Fri, 28 Oct 2016 18:44:53 GMT

I dont know if the sim activated

I dont think so

i put in all the required information on the first page to get started

then received the message number is not a public mobile number

Re: Unable to set up account

neilselden — Fri, 28 Oct 2016 18:46:59 GMT

When you activate a SIM, you are not entering any phone number, except in cases where an existing PM subscriber referred you. There you would enter your friend's PM number.

Is this where you are having an issue?

Re: Unable to set up account

JimBob — Fri, 28 Oct 2016 18:48:35 GMT

Yes that is the issue

My friends number was ported from another carrier

Re: Unable to set up account

NDesai — Fri, 28 Oct 2016 19:00:51 GMT

OP is trying to enter friend's number because he referred him. May be there is an error with your friend's number. May be it hasn't yet fully ported over.

You can try without putting his number or wait and try again later.

Re: Unable to set up account

proplayer44 — Fri, 28 Oct 2016 19:02:54 GMT

If your friend is very new to PM perhaps their phone number isn't in the system yet. Maybe a Public Mobile associate could chime in and explain how long it takes or even if that could happen.

Re: Unable to set up account

Mary_M — Fri, 28 Oct 2016 19:11:54 GMT

Hey @JimBob

Welcome top Public Mobile.

If you'd like me to take a look into your account, don't hesitate to private message me your SIM card number.

Thanks 🙂

Mary

Re: Unable to set up account

Felicia1 — Wed, 27 Jun 2018 03:19:27 GMT

Hello

I am trying to set up an account and it is suppose to send me a SMS with a six digit number to verify my phone number but nothing is sent to me. I just want to check my balance and top up

but I cannot even verify the public mobile number because I don't get the computer generated number to verify the number. What can I do?

Re: Unable to set up account

mimmo — Wed, 27 Jun 2018 03:31:31 GMT

Can you receive texts from other people? What about calls? I ask because if you ported a number the port might not have completed. Does your old sim work? That might receives SMSes.

In all Lilley hood you well need to contact mods.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

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If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

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