topic Re: Incoming calls are automatically forwarded to a stranger in Get Support

Incoming calls are automatically forwarded to a stranger

Tnielteson — Wed, 05 Jan 2022 13:47:58 GMT

Hello,

I signed up for Public a few days ago as a temporary service during my few weeks in Canada. I have an unlimited talk & text plan with data.

I can send texts, browse the web, and make calls just fine.

But whenever someone tries to call me, I never receive the call, and it goes to a complete stranger. There's also an issue with receiving text, with what seems like a 50/50 chance that it will get to me.

Solutions I've tried already includes hard resetting my iPhone, and modifying the APN; but nothing I've tried has worked so far, and so here I am.

Re: Incoming calls are automatically forwarded to a stranger

Anonymous — Tue, 31 Dec 2019 04:04:25 GMT

@Tnielteson wrote:
Hello,

I signed up for Public a few days ago as a temporary service during my few weeks in Canada. I have an unlimited talk & text plan with data.

I can send texts, browse the web, and make calls just fine.
But whenever someone tries to call me, I never receive the call, and it goes to a complete stranger. There's also an issue with receiving text, with what seems like a 50/50 chance that it will get to me.

Solutions I've tried already includes hard resetting my iPhone, and modifying the APN; but nothing I've tried has worked so far, and so here I am.

Assuming you just picked a new number...maybe try changing your number in the self-serve.

APN won't do anything in this case.

Connect to your itunes with wifi on and see if an update comes across. Though I'm not 100% sure about Apple products.

Re: Incoming calls are automatically forwarded to a stranger

will13am — Tue, 31 Dec 2019 04:26:45 GMT

@Tnielteson , it sounds like there is a number port involved? If so, it is likely stuck and your calls are still going to the old service.

Re: Incoming calls are automatically forwarded to a stranger

popping — Tue, 31 Dec 2019 04:31:00 GMT

@Tnielteson

Check the configuration of your iMessage settings to use cellular channel to sent and receive text message instead of iMessage. You get about half of text messages is that your friend with Android phone will not get your message if you send message using iMessage instead of cellular channel.

APN setting is only for data usage only. It has nothing to do with your call and text.

Your incoming calls going to voicemail. You account may not be provision correctly. Adding $1 to you account may trigger PM server to provision your account again. You can ask moderator to fix your account since this is a temporary service for you. You may not stay with PM long enough to use the $1 in your account on your next renewal date.

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

Re: Incoming calls are automatically forwarded to a stranger

darlicious — Tue, 31 Dec 2019 04:34:10 GMT

@will13am I doubt there's a port involved since the OP is only visiting Canada.

@Tnielteson Are your incoming calls going to a stranger (they answer?) Or is it going to voicemail? Have you set your voicemail up? It may be a connectivity issue. Go to settings. Turn your airplane mode on. Wait 10 minutes. Turn airplane mode off. Reboot phone. Test your incoming calling and texting. Do they work now?

Re: Incoming calls are automatically forwarded to a stranger

Tnielteson — Tue, 31 Dec 2019 04:40:44 GMT

Thank you very much!

I tried this first solution, and it worked!

Thank you everyone for your quick and informative responses!

Re: Incoming calls are automatically forwarded to a stranger

darlicious — Tue, 31 Dec 2019 04:43:54 GMT

@Tnielteson wrote:
Thank you very much!
I tried this first solution, and it worked!

Thank you everyone for your quick and informative responses!

@TnieltesonWhich one worked? Changing your number? Your texting works? If not you may still need an update and turn off I message as @popping suggests.

Re: Incoming calls are automatically forwarded to a stranger

pmmobile — Tue, 31 Dec 2019 04:53:59 GMT

@Tnielteson

Have you made sure that call forwarding has not been accidently activated? The texts could be a reception, phone, or network issue and send a message to the moderators using the "?" could help. These two issues although unlikely could have two different causes.

Re: Incoming calls are automatically forwarded to a stranger

Tnielteson — Tue, 31 Dec 2019 06:01:01 GMT

Changing the number was the solution that worked.

It actually took a few tries, but I tested it and calls go through just fine now.

Re: Incoming calls are automatically forwarded to a stranger

darlicious — Tue, 31 Dec 2019 06:22:34 GMT

@Tnielteson That's great. If the issues creeps up again (you can only change numbers once every 30 days) try using airplane mode on/off this will usually fix connection issues with your phone. Enjoy your stay in Canada!

Re: Incoming calls are automatically forwarded to a stranger

will13am — Tue, 31 Dec 2019 14:25:48 GMT

@darlicious wrote:
@will13am I doubt there's a port involved since the OP is only visiting Canada.
@Tnielteson Are your incoming calls going to a stranger (they answer?) Or is it going to voicemail? Have you set your voicemail up? It may be a connectivity issue. Go to settings. Turn your airplane mode on. Wait 10 minutes. Turn airplane mode off. Reboot phone. Test your incoming calling and texting. Do they work now?

The described behavior was strange and so I had to ask.