topic Re: Autopay fail/overcharge in Get Support

Autopay fail/overcharge

foster-kaitlin — Wed, 05 Jan 2022 13:47:55 GMT

My autopay failed for no reason and when I went online to manually pay, I selected the "amount owed" which was $108 yet now there is a higher charge on my mastercard. Can someone contact me about these two issues?

Re: Autopay fail/overcharge

Anonymous — Thu, 05 Sep 2019 23:59:05 GMT

@foster-kaitlin wrote:
My autopay failed for no reason and when I went online to manually pay, I selected the "amount owed" which was $108 yet now there is a higher charge on my mastercard. Can someone contact me about these two issues?

You'll see the tax hit on the payment card and just the base amount on the account. Is that it?

Re: Autopay fail/overcharge

dabr — Thu, 05 Sep 2019 23:59:21 GMT

@foster-kaitlin wrote:
My autopay failed for no reason and when I went online to manually pay, I selected the "amount owed" which was $108 yet now there is a higher charge on my mastercard. Can someone contact me about these two issues?

There's alway taxes to be added on top.

Re: Autopay fail/overcharge

Jb456 — Fri, 06 Sep 2019 00:01:48 GMT

What's the amount you were charged? Its likely the taxes

Re: Autopay fail/overcharge

foster-kaitlin — Fri, 06 Sep 2019 11:25:47 GMT

Why would autopay not work?

Re: Autopay fail/overcharge

ChuckYeah — Fri, 06 Sep 2019 11:37:58 GMT

@foster-kaitlin wrote:
Why would autopay not work?

That's a great question, but it's not uncommon. Some people say, once your account goes into renewal mode, you should leave it alone. Of course, banks and systems go offline for short periods of time as well. The bottom line is the value of a fail-safe system is that these sorts of hiccups are avoided or overcome. It seems like PM (or better said, the builder of PM's self service system) is still working on getting to this stage.

All you can do is limit the damage when it happens. And PM did another update last night, so the hope is that it is addressing this and other issues people are experiencing.

Re: Autopay fail/overcharge

darlicious — Fri, 06 Sep 2019 11:37:37 GMT

As long as your cc was charged your phone still works your good to go... autopay doesnt correct itself as paid right away. Apparently unless you manually pay early like i did a couple of hours ago ahead if 11:59 pm tonight your not supposed to look at your account unless your phone stops working. Its the pm way.

Re: Autopay fail/overcharge

chukdefatey — Fri, 06 Sep 2019 14:28:43 GMT

@foster-kaitlin wrote:
My autopay failed for no reason and when I went online to manually pay, I selected the "amount owed" which was $108 yet now there is a higher charge on my mastercard. Can someone contact me about these two issues?

I would love to not Pay Taxes but there is no way around it in this country. Auto Pay Fails sometimes. It's hard to say who is to blame for it. PM or your Credit Card Company