topic Email address in Get Support

Email address

Mallory1 — Wed, 05 Jan 2022 13:47:51 GMT

I forgot my email address how can I change it?

Re: Email address

BDW — Tue, 31 Dec 2019 01:54:59 GMT

Do you mean, you forgot which email address you used to register your Self Serve account?

That might be tricky! Try a few e-mail addresses you regularly use and if that doesn't work, click the ? at the bottom right of the screen and ask to speak to a moderator and see if there's any way they can help with that.

Re: Email address

ChuckYeah — Tue, 31 Dec 2019 01:58:03 GMT

If you forgot your email address, you cannot log in to http://selfserve.publicmobile.ca where you can change your email address.

Therefore, you must contact @CS_Agent .

If you NEED a moderator, create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: Email address

ChuckYeah — Tue, 31 Dec 2019 14:00:05 GMT

Do you have a number of emails, or did you just make one for the purpose of signing up? You could search for the welcome to PM email amongst your email addresses if you have several. It would have come around your activation day.
@ChuckYeah wrote:
If you forgot your email address, you ncannot log in to http://selfserve.publicmobile.ca where you can change your email address.

Re: Email address

Staliger — Tue, 31 Dec 2019 02:25:30 GMT

@Mallory1 wrote:
I forgot my email address how can I change it?

You can change it in Self Service account or via clicking the "?" in lower right side of the page, typing "contact moderator", and following directions.

Re: Email address

popping — Tue, 31 Dec 2019 03:12:36 GMT

@Mallory1 wrote:
I forgot my email address how can I change it?

PM will send you a welcome email after activation. Look for PM welcome email for all the email addresses you have. If you did not receive a PM welcome email, there may be a typo on your email address during activation. Create a moderator support ticket to get your email address updated using the ? button at the right side bottom corner of this page.