topic Re: Data still does not work in Get Support

Data still does not work

Pavel2 — Wed, 05 Jan 2022 13:47:41 GMT

Since Dec 19 I payed for 30.00 data add on

and it still does not work

I tried every thing

Turn off my phone

I tried with another phone

Every thing

My plan review said I have 1.1 gigas

But it is not working

Re: Data still does not work

Jb456 — Mon, 30 Dec 2019 22:38:17 GMT

What kind of phone do you have? Does picture messages work?

Check your APN settings.

Re: Data still does not work

Pavel2 — Mon, 30 Dec 2019 22:50:43 GMT

Yes, phone and msgs works ok.

I got data add on with this phone, before. This is the first time data does not work.

Re: Data still does not work

ChuckYeah — Mon, 30 Dec 2019 22:52:51 GMT

@Pavel2 ,

@Jb456 asked:

What phone? What version of OS? Very important.

Re: Data still does not work

pmmobile — Mon, 30 Dec 2019 22:55:53 GMT

@Pavel2 Aside from APN settings on your phone it could be a network problem. I would definitely contact one of the moderators with the "?" on bottom right of screen to work this out and see if they can credit you for the loss of service or the add-on you purchased!

Re: Data still does not work

geopublic — Mon, 30 Dec 2019 23:26:00 GMT

@Pavel2 wrote:
Since Dec 19 I payed for 30.00 data add on
and it still does not work
I tried every thing
Turn off my phone
I tried with another phone
Every thing
My plan review said I have 1.1 gigas
But it is not working

@Pavel2 Make sure that LTE is enabled on your phone because I think that add-on is LTE enabled. If the add-on is showing up in the landing page of your selfserve page and you still can't get it going then time to bring it to PM's attantion.

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Re: Data still does not work

Luddite — Mon, 30 Dec 2019 23:33:19 GMT

@Pavel2

Do you see a data allowance under Data & add-ons in your account?
Do you see $30 in Available Funds?