topic Re: Data not working, tried everything! in Get Support

Data not working, tried everything!

Moop — Tue, 04 Jan 2022 18:04:42 GMT

I ported my number from koodo and activated my account last night, I have an LG g3 phone. Calls and texts are working, but data is completely not working - when I select the option to turn it on, the data icon doesn't even show up at the top of the screen. When I check my self serve account, it shows that I have used 0 of my 12 gigs of data. Same with my data usage tracker in my phone.

I have already tried following the default knowledge base article, and I have also tried numerous other fixes relating to the APN settings on this forum, but they do not work even after restarting my phone. I have currently reverted my APN settings back to the ones listed in the knowledge base article.

What else can I do? Thanks in advance

Re: Data not working, tried everything!

Pier — Fri, 28 Oct 2016 15:08:34 GMT

Hi @Moop

@welcome to the community as well as to PM. Just check to set up your APN. You can delete any existed profile on your phone and set up the PM APN.

Re: Data not working, tried everything!

Pier — Fri, 28 Oct 2016 15:10:07 GMT

@Moop

How do I set up data/APN on my smartphone? [ Edited ]
Options
‎12-23-2014 11:47 AM - last edited on ‎07-16-2015 02:46 PM by Mansi_G Retraité / Retired

In this page, you will find Public Mobile APN Settings for your smartphone.

Step by Step APN configuration

Step1:

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Blackberry

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows

Windows 8 Step 1 Settings > cellular > Add or Edit internet APN

iPhone
Click here

Step 2:

You will need to input the following information:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

Re: Data not working, tried everything!

srlawren — Fri, 28 Oct 2016 15:47:00 GMT

Hi @Moop. Others have had some trouble getting data working on the G3 in the past. I believe the only thing that ends up resolving it is a factory reset. Unfortunately, this will wipe all your data from the phone, so be sure to back up anything important (photos, documents, texts) that are not synced to the cloud (contacts?--most people sync to Gmail but just in case you don't) before you do it.

This isn't limited to Public Mobile, I seem to recall it affecting changing carriers on the G3 in general.

Re: Data not working, tried everything!

mntbykr — Sat, 03 Nov 2018 17:46:40 GMT

I need the same problem corrected! It is frustrating that there is no customer support!

Re: Data not working, tried everything!

popping — Sat, 03 Nov 2018 18:05:13 GMT

@mntbykr, @Moop,

If you have a LG smart phone, you need to do a network reset after provider change. If network reset does not fix your data issue, do a factory reset.

Network reset changes only network related parameters - nothing else.

Factory reset deletes everything. You need to setup your phone again if you don't have a backup.

Always do the network reset first before factory reset. But backup your data first.

Re: Data not working, tried everything!

mntbykr — Sun, 04 Nov 2018 01:32:17 GMT

My data is fine now after a factory reset. Now I am not receiving calls or texts. I am not yet excited about changing to PM.It is just one problem after another.

Re: Data not working, tried everything!

Dunkman — Sun, 04 Nov 2018 01:48:14 GMT

@mntbykr

Maybe try the lost/stolen phone trick. Report your phone lost/stolen in self service account. Logout. Wait few minutes. Login. Report your phone found. Re-boot your phone. This might reset/re-start your SIM card.

If you have another phone, try putting your PM sim card in the other phone. To help distinguish between hardward versus mobile service issue.

If none of the above works, you may need to contact moderator, but expect 2-3 day wait.....

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

At least you have data. You can try a service like fongo.com for now to make some calls, etc.

Re: Data not working, tried everything!

mntbykr — Sun, 04 Nov 2018 02:33:29 GMT

I just tried the lost phone trick, still nothing.

Re: Data not working, tried everything!

mntbykr — Sun, 04 Nov 2018 02:35:23 GMT

I also popped in the old sim card and voila, all my texts come through.

Re: Data not working, tried everything!

srlawren — Sun, 04 Nov 2018 19:42:40 GMT

@mntbykr sorry I misunderstood your problem: did you recently port in a number? I think you did, and it failed. This is consistent with you seeing your texts with your old SIM (I'm assuming from your previous provider). You need to contact the moderator team to help with your port. Please see this knowledge base article for details: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

Re: Data not working, tried everything!

CS_Agent — Tue, 06 Nov 2018 15:06:54 GMT

Hi @mntbykr,

We've replied to your message! Please check your inbox.

Cheers,

Syed