topic Re: Data stopped working in Get Support

Data stopped working

EJA — Wed, 05 Jan 2022 13:47:27 GMT

Hello,for about 5 days now my data has stopped working, I thought I had exhausted everything only to log into self serve and I see that I still have 484.993mb remaining and 1024gb of unused promotion data. I don't understand why suddenly data is not working.

Re: Data stopped working

NDesai — Mon, 30 Dec 2019 20:33:05 GMT

@EJA Can you confirm if other services like call and text are working fine? Have you tried rebooting your phone?

Re: Data stopped working

CannonFodder — Mon, 30 Dec 2019 20:34:22 GMT

Possibly unintentionally turned data off in the settings, while changing something else? Happened to be in an area of poor/zero coverage at the time you were attempting to use it?

Dual SIM phone, and MAYBE connected to a different provider, with no data on that plan?

Re: Data stopped working

Triguy — Mon, 30 Dec 2019 20:35:24 GMT

When you log into your account - what is the status ?

Re: Data stopped working

popping — Mon, 30 Dec 2019 20:38:56 GMT

@EJA

If you can call and text in and out, make sure that your data is enabled and restart you phone or airplane mode on/off.

You may test your PM SIM card on another phone just to eliminate hardware problem.

Re: Data stopped working

EJA — Mon, 30 Dec 2019 22:00:51 GMT

Thanks everyone for your contributions. problem solved.

Re: Data stopped working

CannonFodder — Tue, 31 Dec 2019 04:03:12 GMT

@EJA Good to hear the problem was solved, and since you clicked my post as the solution, now I'm curious about which of the three choices, I threw out there, was the culprit that solved the problem??? 🤔

Re: Data stopped working

EJA — Tue, 31 Dec 2019 05:12:15 GMT

It was the dual sim.