topic Re: Question in Get Support

Question

Lacrossemom — Wed, 05 Jan 2022 13:47:15 GMT

My husband has autopay set up and money came out of his account but it says its suspend how come

Re: Question

dabr — Wed, 04 Sep 2019 18:55:39 GMT

@Lacrossemom wrote:
My husband has autopay set up and money came out of his account but it says its suspend how come

You should really be posting under the 'payments' thread to get more views and responses.

If this is the renewal date for your husband's account and all his phone services are working then you can ignore the suspension message you are seeing.

If the phone isn't working then try the SIMon ? bottom right of your screen to start a ticket submission. If you're having problems submitting through SIMon, then try Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I'm going to tag @Luddite if he's still around to move your post to the appropriate thread.

Re: Question

hairbag1 — Wed, 04 Sep 2019 19:53:19 GMT

@Lacrossemom wrote:
My husband has autopay set up and money came out of his account but it says its suspend how come

As long as your phone is still working, just ignore the notification as directed. His plan will renew this evening around midnight. Make note of what happens so you're aware next renewal.

If his phone stopped working, that's different. Let us know if that's the case.