topic Re: Suspended account in Get Support

Suspended account

Darcydysthe — Wed, 05 Jan 2022 13:47:01 GMT

I made payment so how long till I’m not suspended anymore?

Re: Suspended account

DanielleMarie — Wed, 04 Sep 2019 07:02:25 GMT

@Darcydysthe wrote:
I made payment so how long till I’m not suspended anymore?

When you log in to your account is there a reactivate button?

Re: Suspended account

darlicious — Wed, 04 Sep 2019 07:21:34 GMT

There is a thread out there on how to deal with this. You may have to hit renew plan. Have funds come out of your account?

Account suspended

Darcydysthe — Wed, 04 Sep 2019 07:47:35 GMT

So again I ask when will I not be suspended so I can get my phone back? And is there a number I can call for help?

Re: Account suspended

DanielleMarie — Wed, 04 Sep 2019 08:30:27 GMT

@Darcydysthe wrote:
So again I ask when will I not be suspended so I can get my phone back? And is there a number I can call for help?

Did you see my comment on your other post? "When you log in to your account is there a reactivate button?"

Re: Account suspended

GinYVR — Wed, 04 Sep 2019 09:21:16 GMT

@DarcydystheThere is no Public Mobile number to call for help, that's why it is cheaper.

Re: Account suspended

ChuckYeah — Wed, 04 Sep 2019 12:20:53 GMT

Public is a DYI cellphone provider, like @GinYVR says. There are other companies who do provide this service at a premium so PM is not for everyone.

If your phone is not working and you log into your self serve and it says account suspended, click to reactivate. It will ask you to make a payment. Make a payment of $1 and hopefully that will reactivate your account.

Re: Account suspended

computergeek541 — Wed, 04 Sep 2019 12:21:50 GMT

Threads merged

Re: Suspended account

Triguy — Wed, 04 Sep 2019 12:22:49 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. Another thing to try is to manually add $1 into your account and restart the phone. If you are still having problems the contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 It can take 48 - 72 hours for a response.

Re: Suspended account

Darcydysthe — Wed, 04 Sep 2019 14:03:59 GMT

Yes 33 bucks

Re: Account suspended

Darcydysthe — Wed, 04 Sep 2019 14:25:44 GMT

My account says active and I still can’t call anyone cuz it says I don’t have active SIM card or something

Re: Account suspended

Lorca — Wed, 04 Sep 2019 16:43:39 GMT

@Darcydysthe wrote:
My account says active and I still can’t call anyone cuz it says I don’t have active SIM card or something

Has your account been inactive for longer than 90 days?

Re: Account suspended

GinYVR — Wed, 04 Sep 2019 16:48:27 GMT

@LorcaIf the OP's account is longer than 90 days, the OP would not had been able to log into the selfserve to see the account is active.

Re: Account suspended

Lorca — Wed, 04 Sep 2019 16:50:23 GMT

@GinYVR wrote:
@LorcaIf the OP's account is longer than 90 days, the OP would not had been able to log into the selfserve to see the account is active.

Oh ok, didn't realize the account would be inaccessible.