topic Re: Voucher # Not Accepted in Get Support

Voucher # Not Accepted

DiBergie — Wed, 05 Jan 2022 13:46:59 GMT

I purchased this morning at a London Drugs location in Regina. This evening when I try to enter the 12-digit PIN number, I get a message saying this voucher number cannot be accepted. Please verify and try again.

There is a reference number on the receipt, and a line that says Activation Success.

What should I do now?

Re: Voucher # Not Accepted

Jb456 — Wed, 04 Sep 2019 04:50:58 GMT

Try calling 611 and entering it over phone.

Re: Voucher # Not Accepted

geopublic — Wed, 04 Sep 2019 04:52:27 GMT

@DiBergie wrote:
I purchased this morning at a London Drugs location in Regina. This evening when I try to enter the 12-digit PIN number, I get a message saying this voucher number cannot be accepted. Please verify and try again.

There is a reference number on the receipt, and a line that says Activation Success.

What should I do now?

@DiBergie Best to notify PM. Include the PIN number or a picture of the receipt and they should be able to fix it for you.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: Voucher # Not Accepted

mimmo — Wed, 04 Sep 2019 06:07:15 GMT

If there is a second 12 digit number on the voucher try using that number

Re: Voucher # Not Accepted

darlicious — Wed, 04 Sep 2019 06:33:58 GMT

Yes try the second number on the receipt if it has 12 digits. I had a similar problem with a voucher purchased at Canadian tire. In that case it was not the voucher number but the redemption number that had to be inputted.

Re: Voucher # Not Accepted

DiBergie — Wed, 04 Sep 2019 21:47:35 GMT

Thank you for this suggestion. I tried this method, but again received a notice that the PIN number could not be accepted at this time.

I returned to London Drugs, and although the personnel there tried to help me, they ran into the same problem.

Re: Voucher # Not Accepted

geopublic — Wed, 04 Sep 2019 21:48:54 GMT

@DiBergie wrote:
Thank you for this suggestion. I tried this method, but again received a notice that the PIN number could not be accepted at this time.

I returned to London Drugs, and although the personnel there tried to help me, they ran into the same problem.

@DiBergie As previously mentioned only the moderator team can resolve this issue for you.

Re: Voucher # Not Accepted

DiBergie — Wed, 04 Sep 2019 21:49:09 GMT

Thank you for this suggestion. I have started conversations with the moderator team and hope they will be able to help me.

Re: Voucher # Not Accepted

DiBergie — Wed, 04 Sep 2019 21:50:55 GMT

I entered every number on the form, PIN, UPC code and Reference number, all to no avail.

Re: Voucher # Not Accepted

geopublic — Wed, 04 Sep 2019 21:52:01 GMT

@DiBergie wrote:
Thank you for this suggestion. I have started conversations with the moderator team and hope they will be able to help me.

@DiBergie Great. Also instead of vouchers you might want to look into Instant Top-Ups instead. Instant top-ups are the best way to pay in retail with the flexibility to top-up what you want between $10 to $100 and the simplicity of having it added right to your account without needing a PIN. Simply tell the cashier how much you want topped up and provide them with your phone number. Instant top-ups are currently available at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations. Contact your local store for details.