topic Re: air time in Get Support

air time

RODNEY2008 — Wed, 05 Jan 2022 13:46:56 GMT

I got new card today activated it when will it take place thanks ? due day is the 5th of Sept 2019 thank U

Re: air time

Anonymous — Wed, 04 Sep 2019 03:03:57 GMT

@RODNEY2008 wrote:
I got new card today activated it when will it take place thanks ? due day is the 5th of Sept 2019 thank U

You don't buy air time here. You pay for a plan that has calling/texting/data features.
What kind of card are you meaning? A SIM? A voucher? Are you replacing a SIM?

Re: air time

RODNEY2008 — Wed, 04 Sep 2019 03:05:19 GMT

I bought a voucher today and 611 says I still got 25 on account:

Re: air time

Anonymous — Wed, 04 Sep 2019 03:06:20 GMT

@RODNEY2008 wrote:
I bought a voucher today and 611 says I still got 25 on account:

And what is your plan cost?

And your plan is currently active right?

Re: air time

RODNEY2008 — Wed, 04 Sep 2019 03:08:59 GMT

O for crying out loud 25.00 amonth yes active since Aug 6 2019 due sept 5

Re: air time

Anonymous — Wed, 04 Sep 2019 03:12:38 GMT

@RODNEY2008 wrote:
O for crying out loud 25.00 amonth yes active since Aug 6 2019 due sept 5

O for crying out loud...then you have nothing to worry about. You have $25. Your plan is $25. You renew on the 5th. Done.

Add the voucher if you like. It'll sit there until next renewal. You can use the 611 service to enter it in or you can use the self-serve payment area to enter it in.

Re: air time

RODNEY2008 — Wed, 04 Sep 2019 03:15:16 GMT

I already entered it and its done I just wanted to know when it will be taken off account thanks and I thought air time was same as buying the plans:

Re: air time

hairbag1 — Wed, 04 Sep 2019 03:18:09 GMT

Re: air time

Jb456 — Wed, 04 Sep 2019 03:19:02 GMT

Log into self serve https://selfserve.publicmobile.ca/

Do you see your new balance?

There might be red warning signs (payment due/ acct will suspend) it's known issue.

However test your phone if you're able to make call, send texts. You should be able to since it's only the 3rd and your plan renews the 5th.. As long as money is in balance. It will be debited when likely tomorrow evening for your payment on the 5th.

Re: air time

RODNEY2008 — Wed, 04 Sep 2019 03:17:50 GMT

my appoligee I get fusterated easy. thanks

Re: air time

Anonymous — Wed, 04 Sep 2019 03:19:47 GMT

@RODNEY2008 wrote:
I already entered it and its done I just wanted to know when it will be taken off account thanks and I thought air time was same as buying the plans:

Air time is kinda older terminology now what with unlimited calling plans and all.

If the date on the top of your over view page says Sep 5 then overnight of Sep 5-6 your plan will renew. It will use that Available Funds. Sometime the next day it will finish. Don't do anything on the self-serve tomorrow evening. You'll freak out at all the messages. Don't. As long as the services keep working it's all good.

Re: air time

RODNEY2008 — Wed, 04 Sep 2019 03:19:20 GMT

Yes rebooted and still says 25 on balance. soI assume they will take off on the 5th

Re: air time

Jb456 — Wed, 04 Sep 2019 03:22:21 GMT

Correct. Balance will debit maybe late tomorrow evening or early 5th to cover your new month.

@RODNEY2008 wrote:
Yes rebooted and still says 25 on balance. soI assume they will take off on the 5th

Re: air time

NDesai — Wed, 04 Sep 2019 03:22:19 GMT

@RODNEY2008 wrote:
Yes rebooted and still says 25 on balance. soI assume they will take off on the 5th

Possibly tomorrow night the magic will happen.If you don't lose service, don't panic.

Re: air time

RODNEY2008 — Wed, 04 Sep 2019 03:24:05 GMT

yep I see available balances and no will not add on stuff to account thanks : thanks for the help God Bless:

Re: air time

darlicious — Wed, 04 Sep 2019 03:31:08 GMT

Just a note on this... they are doing system maintenance tomorrow night so you won't be able to access your account. So don't panic. Just stay away from it all together. As long as your phone works your good to go.