topic Re: Topped up account and charged the wrong amount in Get Support

Topped up account and charged the wrong amount

Wokkstarr — Wed, 05 Jan 2022 13:46:47 GMT

I had just topped up my account 50$ and my balance was 55$ which is more than enough to pay for my plan. Then when I went to check my plan I was charged 10$ twice, left with a balance of 35$ saying I don't owe anything and it will renew next month January 28/2020. I just put 50$ on and my account is still suspended and I was charged 10$ twice when I shouldn't have been which left me with insufficient funds to pay for my plan. How can I fix this stupid unecessary crap?

Re: Topped up account and charged the wrong amount

Anonymous — Mon, 30 Dec 2019 03:54:44 GMT

@Wokkstarr wrote:
I had just topped up my account 50$ and my balance was 55$ which is more than enough to pay for my plan. Then when I went to check my plan I was charged 10$ twice, left with a balance of 35$ saying I don't owe anything and it will renew next month January 28/2020. I just put 50$ on and my account is still suspended and I was charged 10$ twice when I shouldn't have been which left me with insufficient funds to pay for my plan. How can I fix this stupid unecessary crap?

I'm sure you'll need moderator assistance for that but maybe post a screen snip of your payment history. Blank out personal info of course.

Maybe even your overview page.

Re: Topped up account and charged the wrong amount

ChuckYeah — Mon, 30 Dec 2019 04:01:47 GMT

@Anonymous is correct. Another option would be to make the necessary payment to reactivate your account plus send a message to @CS_Agent to get the situation fixed. You're plan will be up quicker and the extra funds will just be kept on your account until next renewal.

It's hard to understand how this would happen, but I've heard of it quite often. Are the two @$10 charges showing as being applied the same day?

Re: Topped up account and charged the wrong amount

Anonymous — Mon, 30 Dec 2019 04:06:03 GMT

@ChuckYeah wrote:
@Anonymous is correct. Another option would be to make the necessary payment to reactivate your account plus send a message to @CS_Agent to get the situation fixed. You're plan will be up quicker and the extra funds will just be kept on your account until next renewal.

It's hard to understand how this would happen, but I've heard of it quite often. Are the two @$10 charges showing as being applied the same day?

I can't say as I've heard of these kinds of multiple charges. Autopay problems yes. Doing things on renewal night yes. But not this.

Re: Topped up account and charged the wrong amount

Wokkstarr — Mon, 30 Dec 2019 04:08:06 GMT

Re: Topped up account and charged the wrong amount

Anonymous — Mon, 30 Dec 2019 04:14:51 GMT

@Wokkstarr wrote:

The $10 items are the base plan cost. Then you should have in your past payment history the other line items to total $50.

If all services are working including that pot of data then maybe it doesn't matter and it might sort itself out eventually.

But your account does appear to be confused.

Maybe try clearing cache/site cookies or a different browser or incognito/privacy mode.

Re: Topped up account and charged the wrong amount

Wokkstarr — Mon, 30 Dec 2019 04:17:15 GMT

I paid those 10$ fees when I MADE MY **bleep** ACCOUNT AND STARTED USING PUBLIC. I'm sorry I'm just so mad. This makes absolutely no sense

Re: Topped up account and charged the wrong amount

Anonymous — Mon, 30 Dec 2019 04:22:10 GMT

@Wokkstarr wrote:
I paid those 10$ fees when I MADE MY **bleep** ACCOUNT AND STARTED USING PUBLIC. I'm sorry I'm just so mad. This makes absolutely no sense

Returning to your first post...you said you're suspended. Your screen shots show your account as active. Are your services working right now? From what I can tell, you've paid $20 for your $50 account. The "excess" is still sitting there.

Re: Topped up account and charged the wrong amount

oglat — Mon, 30 Dec 2019 04:25:47 GMT

this really makes no sense

what plan are you on ?

you should contact the modrators to take a look

Re: Topped up account and charged the wrong amount

ChuckYeah — Mon, 30 Dec 2019 04:31:00 GMT

Here's another one from today and I think I've seen three or four before. It is certainly a FEW isolated cases tho @Anonymous .

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Plan-not-working/m-p/477677/highlight/true#M60733

@Anonymous wrote:
@ChuckYeah wrote:
@Anonymous is correct. Another option would be to make the necessary payment to reactivate your account plus send a message to @CS_Agent to get the situation fixed. You're plan will be up quicker and the extra funds will just be kept on your account until next renewal.

It's hard to understand how this would happen, but I've heard of it quite often. Are the two @$10 charges showing as being applied the same day?
I can't say as I've heard of these kinds of multiple charges. Autopay problems yes. Doing things on renewal night yes. But not this.

Re: Topped up account and charged the wrong amount

geopublic — Mon, 30 Dec 2019 05:00:14 GMT

@Wokkstarr From your screenshots it appears your $50 plan got renewed and it only cost you $20. Did you qualify for a $30 credit?

You also have $35 in your account funds that will be used for your next renewal so you will only need an additional $14 to renew in 30 days.

Re: Topped up account and charged the wrong amount

Staliger — Mon, 30 Dec 2019 04:32:36 GMT

@Wokkstarr wrote:
I had just topped up my account 50$ and my balance was 55$ which is more than enough to pay for my plan. Then when I went to check my plan I was charged 10$ twice, left with a balance of 35$ saying I don't owe anything and it will renew next month January 28/2020. I just put 50$ on and my account is still suspended and I was charged 10$ twice when I shouldn't have been which left me with insufficient funds to pay for my plan. How can I fix this stupid unecessary crap?

Very strange. Ask for moderator's help: click the "?" in lower right side of the page, type "contact moderator", and follow directions.

Re: Topped up account and charged the wrong amount

Anonymous — Mon, 30 Dec 2019 04:35:54 GMT

@ChuckYeah wrote:
Here's another one from today and I think I've seen three or four before. It is certainly a FEW isolated cases tho @Anonymous .

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Plan-not-working/m-p/477677/highlight/true#M60733

Oh well there you go. Apparently I don't read every thread in detail. That's what happens when I step away from my computer for a period of time to do life. Dang. 🙂

Re: Topped up account and charged the wrong amount

Wokkstarr — Mon, 30 Dec 2019 07:22:47 GMT

When I call public it says my service is suspended when I make a call it says my service is suspended. Online it does not I've tried to contact a moderator with no luck

Re: Topped up account and charged the wrong amount

Dunkman — Mon, 30 Dec 2019 07:36:21 GMT

@Wokkstarr

Moderators usually take a few hours to respond. You should get a response sometime tomorrow morning.