topic Re: Wont renew in Get Support

Wont renew

Loganbagg — Wed, 05 Jan 2022 13:46:43 GMT

My plan ran out today so I went to the store got a voucher and put it in the money went in the account but the plan did not renew

Re: Wont renew

geopublic — Tue, 03 Sep 2019 21:47:43 GMT

@Loganbagg wrote:
My plan ran out today so I went to the store got a voucher and put it in the money went in the account but the plan did not renew

@Loganbagg If your phone is working, don't worry your renewal will get processed tonight at midnight.

Re: Wont renew

hairbag1 — Tue, 03 Sep 2019 21:56:56 GMT

@Loganbagg wrote:
My plan ran out today so I went to the store got a voucher and put it in the money went in the account but the plan did not renew

Log into My Account...is your plan Active ? When is your next renewal date ? Do you see $$ in Available Funds ? If you renewal is tonight and you have a valid credit card on your file...all will be well when you wake up in the morning.

Make note of how the renewal process happens for future reference.

Re: Wont renew

Loganbagg — Tue, 03 Sep 2019 22:13:29 GMT

My account was suspended for a few hours as I forgot to get a voucher and I was out on the ocean so when i got back to land i went to the store got a voucher and put it in but it didnt not take the suspension off but the money is showing in the account

Re: Wont renew

hairbag1 — Tue, 03 Sep 2019 22:15:46 GMT

Your phone is working right now...right ? If so, do nothing...your plan will renew tongiht.

Re: Wont renew

Loganbagg — Tue, 03 Sep 2019 22:31:59 GMT

No it is not workin

Re: Wont renew

hairbag1 — Tue, 03 Sep 2019 22:36:11 GMT

Log into My Account / Plan and Add-ons...look for Lost/Stolen tab and click it..click Suspend, then log out. Wait a few minutes then log back in. Repeat the steps only Resume service. Log out and reboot phone.

Let us know if that helps.

Re: Wont renew

Triguy — Tue, 03 Sep 2019 22:38:14 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. Another thing to try is to manually add $1 into your account and restart the phone.

If you are still having problems the contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It can take 48 - 72 hours for a response.

Re: Wont renew

darlicious — Tue, 03 Sep 2019 22:37:48 GMT

Is the full amount you added showing in your account? You may have to go in and either manually pay for your plan and/or manually renew your plan.

Re: Wont renew

dabr — Tue, 03 Sep 2019 22:45:24 GMT

@Loganbagg wrote:
My account was suspended for a few hours as I forgot to get a voucher and I was out on the ocean so when i got back to land i went to the store got a voucher and put it in but it didnt not take the suspension off but the money is showing in the account

If you see the voucher funds sitting in your account, then click payments and select amount to be paid and submit. If the payment doesn't go through, wait an hour or so and retry submitting payment again.