topic Re: WhatsApp calls not working on data in Get Support

WhatsApp calls not working on data

jkolbert — Wed, 05 Jan 2022 13:46:31 GMT

I am experiencing issues with trying to complete voice calls using WhatsApp over Mobile Data. I can call, but once the other participant picks up it stalls at the "connecting" stage and eventually the call ends. I have no issues calling over wifi.

I am on Android 10, and I have checked and there are no mobile data restrictions on WhatsApp, (it is even whitelisted on data saver). I am able to send videos and voice notes with no issue when using WhatsApp on a mobile data connection.

Does anyone have any suggestions?

Thanks

Re: WhatsApp calls not working on data

hairbag1 — Mon, 30 Dec 2019 00:30:36 GMT

@jkolbert wrote:
I am experiencing issues with trying to complete voice calls using WhatsApp over Mobile Data. I can call, but once the other participant picks up it stalls at the "connecting" stage and eventually the call ends. I have no issues calling over wifi.

I am on Android 10, and I have checked and there are no mobile data restrictions on WhatsApp, (it is even whitelisted on data saver). I am able to send videos and voice notes with no issue when using WhatsApp on a mobile data connection.

Does anyone have any suggestions?

Thanks

Log into My Account to make sure you still have data available to you. If you see none...you likely have used it up until next renewal.

Re: WhatsApp calls not working on data

jkolbert — Mon, 30 Dec 2019 00:32:50 GMT

@hairbag1 wrote:
@jkolbert wrote:
I am experiencing issues with trying to complete voice calls using WhatsApp over Mobile Data. I can call, but once the other participant picks up it stalls at the "connecting" stage and eventually the call ends. I have no issues calling over wifi.

I am on Android 10, and I have checked and there are no mobile data restrictions on WhatsApp, (it is even whitelisted on data saver). I am able to send videos and voice notes with no issue when using WhatsApp on a mobile data connection.

Does anyone have any suggestions?

Thanks
Log into My Account to make sure you still have data available to you. If you see none...you likely have used it up until next renewal.

That's not the issue, there is plenty of data available.

Re: WhatsApp calls not working on data

hairbag1 — Mon, 30 Dec 2019 00:34:24 GMT

@jkolbert wrote:
@hairbag1 wrote:
@jkolbert wrote:
I am experiencing issues with trying to complete voice calls using WhatsApp over Mobile Data. I can call, but once the other participant picks up it stalls at the "connecting" stage and eventually the call ends. I have no issues calling over wifi.

I am on Android 10, and I have checked and there are no mobile data restrictions on WhatsApp, (it is even whitelisted on data saver). I am able to send videos and voice notes with no issue when using WhatsApp on a mobile data connection.

Does anyone have any suggestions?

Thanks
Log into My Account to make sure you still have data available to you. If you see none...you likely have used it up until next renewal.

That's not the issue, there is plenty of data available.

I've never used whatsapp...but have used TextNow. It only takes a minute to set up...see if that works for you maybe.

Re: WhatsApp calls not working on data

ChuckYeah — Mon, 30 Dec 2019 00:36:35 GMT

@jkolbert If everything else ia working on data, my first step would be to uninstall Whats App, restart your phone and then reinstalling it.

You might want to turn WIFI off to test to make sure Whats App knows it's using data.

I'll google whats app and data settings for you and see if there's anything there too.

Re: WhatsApp calls not working on data

kselmak — Mon, 30 Dec 2019 00:39:49 GMT

Does it happen no matter where you are? How is your reception when you tried?

Re: WhatsApp calls not working on data

ChuckYeah — Mon, 30 Dec 2019 00:45:12 GMT

Best Google result!

https://faq.whatsapp.com/en/android/22014642/

One other Idea I thought of, try forcing your phone to 3G data. In many areas the bandwidth is faster should whats app be testing for a fast enough connection. If you're already on 3G, try LTE. Community Support is not an exact science, of course.

Re: WhatsApp calls not working on data

jkolbert — Mon, 30 Dec 2019 00:45:28 GMT

@kselmak wrote:
Does it happen no matter where you are? How is your reception when you tried?

I experience it even if I have full bars and LTE signal.

Re: WhatsApp calls not working on data

ChuckYeah — Mon, 30 Dec 2019 00:46:55 GMT

Try 3G as I mentioned in the edit above.

@jkolbert wrote:
@kselmak wrote:
Does it happen no matter where you are? How is your reception when you tried?
I experience it even if I have full bars and LTE signal.

Re: WhatsApp calls not working on data

jkolbert — Mon, 30 Dec 2019 00:47:23 GMT

@ChuckYeah wrote:
Best Google result!

https://faq.whatsapp.com/en/android/22014642/

One other Idea I thought of, try forcing your phone to 3G data. In many areas the bandwidth is faster should whats app be testing for a fast enough connection. If you're already on 3G, try LTE. Community Support is not an exact science, of course.

Hm, thanks for the suggestion. I've looked at those and the only one I have not tried is "Contact your mobile provider and make sure your APN settings are configured correctly."

What should I be seeing in my APN settings? For me it has Mobile Internet selected with "sp.mb.com" as the APN, I could provide more detail if needed.

Re: WhatsApp calls not working on data

kselmak — Mon, 30 Dec 2019 00:50:52 GMT

https://apn-canada.gishan.net/en

Try that

Re: WhatsApp calls not working on data

jkolbert — Mon, 30 Dec 2019 00:53:29 GMT

@ChuckYeah wrote:
Try 3G as I mentioned in the edit above.

@jkolbert wrote:
@kselmak wrote:
Does it happen no matter where you are? How is your reception when you tried?
I experience it even if I have full bars and LTE signal.

Same behaviour is noticed - here's a screenshot of what I see after the call failure.

Re: WhatsApp calls not working on data

jkolbert — Mon, 30 Dec 2019 00:52:54 GMT

@kselmak wrote:
https://apn-canada.gishan.net/en
Try that

Those values match what I see as my active settings...

Re: WhatsApp calls not working on data

kselmak — Mon, 30 Dec 2019 00:57:19 GMT

What happens if you force 3g connection?

Re: WhatsApp calls not working on data

jkolbert — Mon, 30 Dec 2019 00:58:10 GMT

@kselmak wrote:
What happens if you force 3g connection?

The above call with the screenshot was with the forced 3G connection, sorry, I should have mentioned that.

Re: WhatsApp calls not working on data

ChuckYeah — Mon, 30 Dec 2019 01:00:11 GMT

@kselmak LTE is 3Mbs throttled, but amazingly consistent. 3G can be less consistent but has been known to reach 9 - 12 Mbs in some areas. You can always switch it back, or back and forth for that matter.

Re: WhatsApp calls not working on data

geopublic — Mon, 30 Dec 2019 03:44:23 GMT

@jkolbert Go into settings apps clear data and cache then select force close and restart your phone. If same result then contact the PM team and ask them if they started blocking that app.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

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Re: WhatsApp calls not working on data

ChuckYeah — Mon, 30 Dec 2019 04:10:11 GMT

@jkolbert wrote:
@ChuckYeah wrote:
Best Google result!

https://faq.whatsapp.com/en/android/22014642/

One other Idea I thought of, try forcing your phone to 3G data. In many areas the bandwidth is faster should whats app be testing for a fast enough connection. If you're already on 3G, try LTE. Community Support is not an exact science, of course.
Hm, thanks for the suggestion. I've looked at those and the only one I have not tried is "Contact your mobile provider and make sure your APN settings are configured correctly."

What should I be seeing in my APN settings? For me it has Mobile Internet selected with "sp.mb.com" as the APN, I could provide more detail if needed.

This is not likely the issue, but here are the APN settings you requested. Mine at least.

For Android, click:
Settings > More / More Networks / Wireless & Networks > Mobile/Cellular Networks > Access Point Names >

Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: WhatsApp calls not working on data

Amoeba123 — Sat, 10 Feb 2024 23:46:32 GMT

I have the same issues using whatsapp phone calls. I get "muted" during the call. Are you saying the above android settings should fix the issue?