topic Re: Payment via online banking issue! in Get Support

Payment via online banking issue!

lzrock — Wed, 05 Jan 2022 13:46:17 GMT

I've paid last bill via online banking, but I can't see any payment record on my account.

Can anyone help that? How I can get payment back or it will credit to my next bill?

Thx!

Re: Payment via online banking issue!

Anonymous — Mon, 02 Sep 2019 19:55:56 GMT

@lzrock- Are you sure it was for Public Mobile? As far as I know, Public Mobile does not take payments via online banking. It's credit cards, debit cards, or vouchers.

Re: Payment via online banking issue!

lzrock — Mon, 02 Sep 2019 20:01:10 GMT

I know they have no online banking payment method after I paid..... That's the issue I don't know how to deal with. I can't cancel that nline transaction coz it's already paid one month ago...

Re: Payment via online banking issue!

Jb456 — Mon, 02 Sep 2019 20:05:02 GMT

@lzrock wrote:
I know they have no online banking payment method after I paid..... That's the issue I don't know how to deal with. I can't cancel that nline transaction coz it's already paid one month ago...

What does the description say on your statement?

Don't think it's public mobile another company may have charged you for something

Re: Payment via online banking issue!

NDesai — Mon, 02 Sep 2019 20:05:05 GMT

@lzrock wrote:
I know they have no online banking payment method after I paid..... That's the issue I don't know how to deal with. I can't cancel that nline transaction coz it's already paid one month ago...

Who did you send the payment to? Public Mobile is not even in the list of selected payee.

Re: Payment via online banking issue!

lzrock — Mon, 02 Sep 2019 20:13:00 GMT

I think I picked Koodo on that list....

@NDesai wrote:
@lzrock wrote:
I know they have no online banking payment method after I paid..... That's the issue I don't know how to deal with. I can't cancel that nline transaction coz it's already paid one month ago...
Who did you send the payment to? Public Mobile is not even in the list of selected payee.

Re: Payment via online banking issue!

LovesToPM — Mon, 02 Sep 2019 20:13:32 GMT

@lzrock wrote:
I've paid last bill via online banking, but I can't see any payment record on my account.

Can anyone help that? How I can get payment back or it will credit to my next bill?

Thx!

Logon your bank account. You should be able to see details of the online transaction in your banking history.

If you tried to pay to a nonexistant account, then your bank will refund you.
You can contact your bank for more info if needed.

Re: Payment via online banking issue!

lzrock — Mon, 02 Sep 2019 20:16:08 GMT

Only found Koodo on the payee list. Not sure how to deal with that. 1st time to use PM and I though they belong to Koodo...

Re: Payment via online banking issue!

LovesToPM — Mon, 02 Sep 2019 20:17:23 GMT

@lzrock wrote:
Only found Koodo on the payee list. Not sure how to deal with that. 1st time to use PM and I though they belong to Koodo...

Contact your bank for refund regarding mistaken payment.

Re: Payment via online banking issue!

lzrock — Mon, 02 Sep 2019 20:17:41 GMT

will try. thanks!

Re: Payment via online banking issue!

stonechucker — Mon, 02 Sep 2019 20:17:45 GMT

Did you use a debit Visa card? These are hooked up to your bank account, and work almost the same as a credit card.

This is the only way a payment to Public Mobile comes from a bank account.

Re: Payment via online banking issue!

dabr — Mon, 02 Sep 2019 20:19:19 GMT

@lzrock wrote:
Only found Koodo on the payee list. Not sure how to deal with that. 1st time to use PM and I though they belong to Koodo...

Since Koodo and Public Mobile are sister companies, I think you might be able to resolve this by messaging the Moderator_Team although there is no guarantee of course.

Re: Payment via online banking issue!

Master2000 — Mon, 02 Sep 2019 21:00:58 GMT

Koodo and Public Mobile are own by Telus but have independent customer service.
I suggest contacting Koodo.

Re: Payment via online banking issue!

ChuckYeah — Tue, 03 Sep 2019 00:59:18 GMT

How did you make the payment? And how did PM recieve it? Email a moderator and have it reversed I'd say. If they don't support it, it dhould not be an issue.

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