topic Re: Data in Get Support

Data

Maryphillips — Wed, 05 Jan 2022 13:45:52 GMT

I have Sim card but can't send any MMS messages ,can't sent pictures and yet I have or supposed to have Data,this has been a issue since I got the service with Public

Re: Data

Jb456 — Sun, 29 Dec 2019 17:17:25 GMT

You need to check if your APN settings are correct in your phone. They should be like picture below.

Re: Data

Maryphillips — Sun, 29 Dec 2019 17:21:13 GMT

It will take a while to try this as I'm a 73 yr old who is not very tech savvy, thank you for reply

Re: Data

Dunkman — Sun, 29 Dec 2019 17:25:13 GMT

@Maryphillips

Which phone model are you using? Maybe try network reset.

Re: Data

popping — Sun, 29 Dec 2019 17:30:21 GMT

@Maryphillips wrote:
It will take a while to try this as I'm a 73 yr old who is not very tech savvy, thank you for reply

Do the simple procedure first.

- Enable data

- With your PM SIM card installed, restart your phone and let the PM SIM card to configure your APN setting automatically.

If you still cannot send MMS picture after reset you need to manually configure your APN as above.

Re: Data

Maryphillips — Sun, 29 Dec 2019 17:34:01 GMT

I'm using a L.G 4,and when I got public service at my Walmart,they said all is good,so I'm just baffled

Re: Data

Dunkman — Sun, 29 Dec 2019 17:56:25 GMT

@Maryphillips

Wirh LG phone, you may need to do factory reset for data to work. LG phone are known to have that issue.

Re: Data

Dolphin1 — Mon, 30 Dec 2019 03:48:43 GMT

I have this issue on and off. Someone on here suggested I put it in airplane mode for 2-3 minutes. This helped reset things and I was able to send the MMS. Hope this suggestion helps you.

Re: Data

Maryphillips — Sun, 05 Jan 2020 21:22:57 GMT

I'm using a LG 4

Re: Data

Maryphillips — Sun, 05 Jan 2020 21:26:32 GMT

Thank You so much I will try easy solution first,then if it doesn't fix issue I will try manual

Re: Data

popping — Sun, 05 Jan 2020 21:26:48 GMT

@Maryphillips wrote:
I'm using a LG 4

You need to network reset your LG G4 after changing provider before your data working again.

- Go to setettings

- search for "network reset"

- Follow the prompt to network reset your phone.

Re: Data

Maryphillips — Sun, 05 Jan 2020 21:29:36 GMT

Hi thank you for suggestion,I will try that,but question will I lose my info on my cell ???

Re: Data

Dunkman — Sun, 05 Jan 2020 21:35:49 GMT

@Maryphillips wrote:
Hi thank you for suggestion,I will try that,but question will I lose my info on my cell ???

@Maryphillips

Doing a network reset will not lose information on your cell.

However, if that does not work, you may need to do a factory reset, which will lose all information. Need to backup your phone if you do a factory reset. Hopefully, you will not need to try a factory reset.

Re: Data

DOA — Sun, 05 Jan 2020 21:40:38 GMT

Hey Mary,

First thing you should do is find out if your data is or isn't working.

When you're outside away from wifi, open a browser and go to google.ca.

If you're able to surf, your data is working and the MMS problem is something else.

Re: Data

JenL — Mon, 06 Jan 2020 05:13:29 GMT

I hope that with everything you tried there was a solution.

Re: Data

Jencho — Mon, 06 Jan 2020 07:48:35 GMT

I would suggest go to Walmart public mobile and ask them to show u if data is on

Just ask a relative to see if data is on

Re: Data

mpcdesign — Mon, 06 Jan 2020 08:29:24 GMT

@DOA, you don't need to go outside to test your data out?

@Maryphillips, turn off your wi-fi. And then turn on your mobile data. Then do a search online. If you get a message that says no internet, then you have no data. But, if you see a web page, then you have data working.

Re: Data

computergeek541 — Mon, 06 Jan 2020 10:30:02 GMT

@Jencho wrote:
I would suggest go to Walmart public mobile and ask them to show u if data is on
Just ask a relative to see if data is on

Retail locations are not there to provide technical support.

Re: Data

mpcdesign — Mon, 06 Jan 2020 10:39:41 GMT

And Walmart Public Mobile isn't the best technical support staff either.

Re: Data

DOA — Mon, 06 Jan 2020 17:39:21 GMT

@mpcdesign I'm aware that she can simply turn off her wifi. But I didn't want to complicate this for her more than it already is.