topic Porting failed in Get Support

Porting failed

yvettemwamini — Wed, 05 Jan 2022 13:45:49 GMT

My porting failed because I canceled my services with freedom mobile before transferring my phone # with PM. How can I get a new phone number with PM? Thanks in advance

Re: Porting failed

Anonymous — Sun, 29 Dec 2019 16:52:42 GMT

@yvettemwamini wrote:
My porting failed because I canceled my services with freedom mobile before transferring my phone # with PM. How can I get a new phone number with PM? Thanks in advance

Change Number in the self-serve. You can only do it once per term. You might already have one randomly applied with the failed port but not sure.

Re: Porting failed

jillea — Sun, 29 Dec 2019 19:33:26 GMT

When you log into your account on the far right side under where your name is you will see a section it has different things to select one is change number . Select that and than select the number you want.

Re: Porting failed

yvettemwamini — Sun, 29 Dec 2019 17:01:02 GMT

Thank you so much.

Re: Porting failed

popping — Sun, 29 Dec 2019 17:05:44 GMT

@jillea

Anyone can access your post. Please edit your photo to mask out your email address and alternate phone number if you do not want to getting spam calls and emails.

Re: Porting failed

darlicious — Sun, 29 Dec 2019 17:16:18 GMT

@jillea As @popping has advised go to the green square with 3 dots at the top right corner of your post. Click on it and then edit...out your screenshot. Then go to your profile and remove it from your photo section.

Re: Porting failed

jillea — Sun, 29 Dec 2019 19:25:35 GMT

Thanks

Re: Porting failed

computergeek541 — Mon, 30 Dec 2019 04:59:11 GMT

@jillea There is a picture in your Community account profile that contains some of your contact information. Please delete that from your account by going into the My Profile section of your Community account and then go into My Photos.