topic Online payment in Get Support

Online payment

newborn786 — Wed, 05 Jan 2022 13:45:45 GMT

Today I paid the monthly bill at 10 am today but till now my cell phone is not working

Re: Online payment

iliketotalk — Sun, 01 Sep 2019 19:04:07 GMT

@newborn786 hi if you go into your self serve you should see a reactivate button to restart your service or you can try the lost stolen trick this sometimes wake things up

Re: Online payment

krazykiwi — Sun, 01 Sep 2019 19:03:03 GMT

@newborn786 wrote:
Today I paid the monthly bill at 10 am today but till now my cell phone is not working

Hi,

Was your account suspended due to lack of payment?

Does your self serve account show active?

Try this Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

Re: Online payment

caitknight77 — Mon, 02 Sep 2019 13:49:53 GMT

Sometimes you need to restart your phone in order for it to work.

I've had that issue a couple times and it seems to be fixed when I restart my phone.

Re: Online payment

caitknight77 — Mon, 02 Sep 2019 18:11:15 GMT

Also, I recommend having autopay set up as it's very helpful. Plus you save $2 for having it set up.

You won't have to worry about making payments to your phone monthly 🙂

Re: Online payment

ChuckYeah — Mon, 02 Sep 2019 20:14:09 GMT

@iliketotalk wrote:
@newborn786 hi if you go into your self serve you should see a reactivate button to restart your service or you can try the lost stolen trick this sometimes wake things up

If you see the reactivate button, click it and make a $1 payment. This has been very successful in the past. If you don't have a credit card on file you'll have to buy another voucher, but the funds will be there for next month.