topic Re: Texting pictures in Get Support

Texting pictures

cairns13 — Wed, 05 Jan 2022 13:45:44 GMT

The only issue I'm having with my new PM SIM card now is sending pictures through texting. My data now works with the APN all set correctly finally (my fault)

anytime I send a picture with a text to either an iPhone user or android they all go as SMS and show message failure not delivered. Texts with no pictures work fine.

any ideas? All welcomed!!

Re: Texting pictures

totalUser — Sun, 29 Dec 2019 16:37:17 GMT

Try restarting your phone

For mms you need correct data settings and data on.

Hope it works

Re: Texting pictures

totalUser — Sun, 29 Dec 2019 16:38:24 GMT

Are you on iPhone? You may need to change your settings in iMessages

Re: Texting pictures

cairns13 — Sun, 29 Dec 2019 16:48:32 GMT

@totalUser ... yes I'm on an iPhone. My APN settings were changed using the unlock it link. The settings look fine for iMessage sms and mms. I'll try resetting my phone again for the umpteenth time lol.

Re: Texting pictures

mimmo — Sun, 29 Dec 2019 16:51:18 GMT

Are you using an iPhone 4? Else you should probably be able to enter them yourself

The apn setting info can be found:

https://www.publicmobile.ca/en/bc/get-help/articles?q=Mms+apn

Re: Texting pictures

Anonymous — Sun, 29 Dec 2019 16:55:58 GMT

@cairns13 wrote:
@totalUser ... yes I'm on an iPhone. My APN settings were changed using the unlock it link. The settings look fine for iMessage sms and mms. I'll try resetting my phone again for the umpteenth time lol.

Yes apparently for iphone 4 and older, MMS simply will not work here.

Re: Texting pictures

cairns13 — Sun, 29 Dec 2019 16:57:45 GMT

@mimmo My phone is an iPhone 8 Plus and I can only enter the following three fields. The rest is handled through a profile that is set with the unlockit link

Re: Texting pictures

Anonymous — Sun, 29 Dec 2019 17:00:46 GMT

@cairns13 wrote:
@mimmo My phone is an iPhone 8 Plus and I can only enter the following three fields. The rest is handled through a profile that is set with the unlockit link

You shouldn't've needed to use unlockit. Use the search bar up top and type in fyi ios apn. There's an immense amount of information available in that thread.

I think you connect to itunes via usb and look for carrier updates.

Edit: That image shows a wrong apn address too. And that's for hotspot...not just internet connection.

Re: Texting pictures

Frank555 — Sun, 29 Dec 2019 17:04:05 GMT

Hope it works out for you.

Re: Texting pictures

cairns13 — Sun, 29 Dec 2019 17:05:54 GMT

@Anonymous Will try now thanks. I've been playing with my phone for over a week now and the only way I got data to work was by using the apn.

Re: Texting pictures

Dunkman — Sun, 29 Dec 2019 17:14:39 GMT

@cairns13

Newer iPhones like your iPhone 8 does not need to manually change APN settings. Should be automatic when you insert SIM card.

Have you tried network reset?

Re: Texting pictures

cairns13 — Sun, 29 Dec 2019 17:21:27 GMT

@Dunkman yes network reset every time. I had to use the unlock it and "load the profile" to get data to work at all. Finally after the profile was loaded I am able to do almost everything now except the one thing of sending pictures with text.

Re: Texting pictures

Dunkman — Sun, 29 Dec 2019 17:30:14 GMT

@cairns13

That is unusual. Maybe @CalgaryBen will have some answers. He is the resident Apple expert.

Maybe try connecting phone to iTunes via a computer.

Re: Texting pictures

mimmo — Sun, 29 Dec 2019 17:31:46 GMT

@cairns13 check out this link

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118#M24562

Re: Texting pictures

cairns13 — Sun, 29 Dec 2019 17:32:49 GMT

@Dunkman Will try Calgary Ben next .... seems odd for no pictures when texting when everything else works perfectly. Hopefully they will have some answers!! Thanks

Re: Texting pictures

cairns13 — Sun, 29 Dec 2019 17:39:52 GMT

@mimmo Thanks. Yes those are

the instructions I had to use to get the profile loaded. Sounds like older phones have the mms issue but haven't seen issues on an iPhone 8. Will keep searching!!

Re: Texting pictures

CalgaryBen — Sun, 29 Dec 2019 18:27:58 GMT

@cairns13 wrote:
anytime I send a picture with a text to either an iPhone user or android they all go as SMS and show message failure not delivered. Texts with no pictures work fine.

@cairns13, It sounds like the MMS proxy isn't set up for some reason, or is being blocked/overridden by something (rare).

Try doing the following TWICE in a row (it will reboot each time): Settings --> General --> Reset --> Reset Network Settings --> (passcode if prompted) --> Reset Network Settings (to confirm). You'll have to re-establish your WiFi settings after this (small price to pay).

Also, what iOS and Carrier Profile? iOS 13.3 is recommended, which will implicitly load Public Mobile 40.0 to set everything up.

I would also recommend downloading an app such as TextNow, which will serve as a sort of "phone inside your phone", and is useful for testing SMS/MMS to/from your iPhone (saves you from having to physically bug your buddies/family during testing...).

Re: Texting pictures

cairns13 — Sun, 29 Dec 2019 18:39:25 GMT

@CalgaryBen @Okay so did the rest twice still the same. Is there any other way to get the profile for apn loaded except through unlock it? I can't seem to edit or see all the settings for mms in that profile.

Re: Texting pictures

cairns13 — Sun, 29 Dec 2019 18:47:04 GMT

@CalgaryBen And OS is 13.3. Not sure version of public mobile being 40. Going to guess as I can't see this version anywhere. I removed the profile from the unlock it site that was added. Once I do I have no data available on the phone.

Re: Texting pictures

Dunkman — Sun, 29 Dec 2019 19:02:22 GMT

@cairns13

Silly question: is your MMS messaging turned on?

turn off iMessage and then turn back on.

Maybe be even try factory reset. Back up first.