topic Re: Line activation problem in Get Support

Line activation problem

yvettemwamini — Wed, 05 Jan 2022 13:45:39 GMT

I bought a line yesterday and I completed the activation procedure online, I can only make phone calls but I can't receive calls. I was wondering what the problem could be

Re: Line activation problem

mimmo — Sun, 29 Dec 2019 15:32:01 GMT

Most likely your porting failed.

Does your old sim work? Have you restated your phone?

If failed port use the question mark to submit a ticket and say failed port to start the process.

Re: Line activation problem

yvettemwamini — Sun, 29 Dec 2019 15:40:58 GMT

Thanks for your support Mimmo, my old SIM works and I have tried to restart my phone with no success. I will do as you said and see what happens

Re: Line activation problem

ChuckYeah — Sun, 29 Dec 2019 15:41:11 GMT

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: Line activation problem

Anonymous — Sun, 29 Dec 2019 15:47:27 GMT

@yvettemwamini wrote:
Thanks for your support Mimmo, my old SIM works and I have tried to restart my phone with no success. I will do as you said and see what happens

Who was the previous provider?

Re: Line activation problem

yvettemwamini — Sun, 29 Dec 2019 16:02:58 GMT

Problem solved

Re: Line activation problem

yvettemwamini — Sun, 29 Dec 2019 16:03:53 GMT

Thank you very much. Problem solved

Re: Line activation problem

mimmo — Sun, 29 Dec 2019 16:08:10 GMT

@totalUser @darlicious failed ports are best handled by moderators. Especially since mod wait time is currently reasonable.

Personally I only suggest the 1877 number when the wait times are extremely long.

Re: Line activation problem

darlicious — Sun, 29 Dec 2019 16:23:35 GMT

@mimmo wrote:
@totalUser @darlicious failed ports are best handled by moderators. Especially since mod wait time is currently reasonable.

Personally I only suggest the 1877 number when the wait times are extremely long.

@mimmo I do understand pm prefers moderators to handle stuck ports. But it being a high priority issue and while wait times are not 48 hours why make a customer wait when they can get it fixed themselves. It's always being said this is D.I.Y. mobile service provider and when we have been trying to help others like @brayhayden all weekend and last week. This is what his answer was to when is the last time the moderator responded to his issue with no service......

Thanks. Hoping that is it and they will fix. I've not had anyone in touch with me since the 24th. I've replied twice to our last communication with the moderator, but still haven't received a reply.

Sometimes the moderators bring no joy.....

Re: Line activation problem

totalUser — Sun, 29 Dec 2019 16:26:39 GMT

@mimmo

I didn't know that

I was under the impression that mods talk to port people anyways, so I thought cutting out the middle channel would be beneficial.

I also thought that the only reason the number is not officially listed is because you know that they will start receiving calls for lost passwords and question why is the charge bigger than the plan amount, the forgotten tax etc.