topic Re: Voicemail Setup Question in Get Support

Voicemail Setup Question

RobertGrant — Wed, 05 Jan 2022 13:45:31 GMT

I became a Public Mobile customer yesterday and a few minutes ago was shocked to
discover the Public Mobile voicemail setup menu does not offer customers any option
to re-record their name. Amazing to think whoever designed this voicemail system
forgot to include something this basic! If anyone out there has a solution for
this I'd be very grateful! The system gives an option to re-record custom greeting,
but I'm happy with that recording and don't need to change it. Any suggestion?

Re: Voicemail Setup Question

Jonaldc — Sun, 01 Sep 2019 02:27:55 GMT

Hello Robert,

I have found that if call the voicemail message again there is an option to change it.

I will post an updated response when I call my voicemail and determine the steps.

Edit:

Press 4, then 4, then 3, then 2 to rerecord your name.

Hope this helps!

Re: Voicemail Setup Question

Himanshu1 — Sun, 01 Sep 2019 04:38:58 GMT

Hope @Jonaldc 's response helped you figure out the voicemail reset thing

If not you could refer to these threads for some more information on the same

https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-to-setup-voicemail-with-default-greeting/td-p/53341/page/2

https://productioncommunity.publicmobile.ca/t5/Getting-Started/voicemail-reset-system-greeting-rerecord-name/td-p/263827

Hope your issue gets resolved!!

Re: Voicemail Setup Question

Anonymous — Sun, 01 Sep 2019 04:44:21 GMT

@RobertGrant wrote:
I became a Public Mobile customer yesterday and a few minutes ago was shocked to
discover the Public Mobile voicemail setup menu does not offer customers any option
to re-record their name. Amazing to think whoever designed this voicemail system
forgot to include something this basic! If anyone out there has a solution for
this I'd be very grateful! The system gives an option to re-record custom greeting,
but I'm happy with that recording and don't need to change it. Any suggestion?

For some inexplicable reason they've hidden away the Knowledge Base articles.

This one shows the voicemail information.

Re: Voicemail Setup Question

LovesToPM — Sun, 01 Sep 2019 18:16:06 GMT

@Anonymous wrote:
@RobertGrant wrote:
I became a Public Mobile customer yesterday and a few minutes ago was shocked to
discover the Public Mobile voicemail setup menu does not offer customers any option
to re-record their name. Amazing to think whoever designed this voicemail system
forgot to include something this basic! If anyone out there has a solution for
this I'd be very grateful! The system gives an option to re-record custom greeting,
but I'm happy with that recording and don't need to change it. Any suggestion?
For some inexplicable reason they've hidden away the Knowledge Base articles.
This one shows the voicemail information.

Hi @Anonymous, you are right that the link to the Knowledge Base articles no longer appears on the Welcome to the Community page. But we can still access it directly here

~~IDK perhaps the link was removed because there is no French equivalent.~~

Re: Voicemail Setup Question

stonechucker — Sun, 01 Sep 2019 12:29:37 GMT

The voicemail menu is actually very well described within the system itself. Unless you’re on a call limited plan, using your device you can go through all the menu options to hear everything you can do on each menu choice.

if you are on a limited calling package, us a land line to sign in to the system, so you do not incur usage.

Re: Voicemail Setup Question

Master2000 — Sun, 01 Sep 2019 16:09:51 GMT

@LovesToPM a écrit :
IDK perhaps the link was removed because there is no French equivalent.

La messagerie vocale:

https://productioncommunity.publicmobile.ca/t5/Connaissances-de-base-Public/Comment-utiliser-les-fonctions-de-votre-téléphone-et-de-votre/ta-p/249340

Base de connaissances:

https://productioncommunity.publicmobile.ca/t5/Connaissances-de-base-Public/tkb-p/Connaissances_de_base_Public

Re: Voicemail Setup Question

LovesToPM — Sun, 01 Sep 2019 18:16:56 GMT

@Master2000 wrote:
@LovesToPM a écrit :
IDK perhaps the link was removed because there is no French equivalent.
La messagerie vocale:
https://productioncommunity.publicmobile.ca/t5/Connaissances-de-base-Public/Comment-utiliser-les-fonctions-de-votre-téléphone-et-de-votre/ta-p/249340

Base de connaissances:
https://productioncommunity.publicmobile.ca/t5/Connaissances-de-base-Public/tkb-p/Connaissances_de_base_Public

Thanks, I am getting forgetful.

French Knowledge Base articles can be found here: https://productioncommunity.publicmobile.ca/t5/Connaissances-de-base-Public/tkb-p/Connaissances_de_base_Public

Re: Voicemail Setup Question

RobertGrant — Mon, 02 Sep 2019 04:38:14 GMT

Yes it does resolve this. Thanks for your feedback in any case!

Re: Voicemail Setup Question

RobertGrant — Mon, 02 Sep 2019 04:40:10 GMT

Noted and thanks kindly!