topic Re: Difficulty with call and data today 31.08.2019 in Get Support

Difficulty with call and data today 31.08.2019

Eagle19 — Wed, 05 Jan 2022 13:45:28 GMT

I have had extreme difficulty today with making calls and my data isn't turning on despite restarting my phone multiply times. Who else is experiencing this in Calgary? Got stranded today because the data wont come on. Seriously considering moving to another phone company. This is unacceptable.

Re: Difficulty with call and data today 31.08.2019

Luddite — Sun, 01 Sep 2019 01:51:08 GMT

Just to be sure you still have data left, login to your account and look under Data& Add-ons. If there is no data plan showing you've used it all.

Re: Difficulty with call and data today 31.08.2019

Eagle19 — Sun, 01 Sep 2019 02:23:51 GMT

Just checked have over 3GB of data unused. Btw how do you explain the difficulty in calling, its showing not registered on this network.

Re: Difficulty with call and data today 31.08.2019

popping — Sun, 01 Sep 2019 02:30:14 GMT

@Eagle19 wrote:
Just checked have over 3GB of data unused. Btw how do you explain the difficulty in calling, its showing not registered on this network.

Are you configure your phone to switch to 3G and LTE automatically?

When you are in an area which is bad for 3G , you phone with use LTE and vice versa.

Which phone are you using?

Is your phone support both 3G and LTE?

Re: Difficulty with call and data today 31.08.2019

Psygineer — Sun, 01 Sep 2019 02:45:44 GMT

@Eagle19 wrote:
I have had extreme difficulty today with making calls and my data isn't turning on despite restarting my phone multiply times. Who else is experiencing this in Calgary? Got stranded today because the data wont come on. Seriously considering moving to another phone company. This is unacceptable.

I've been having this issue for about two months now in Northern Ontario. A Bell tower is about 1-2 km away without any obstructions. There are two other Bell towers within 3 or so KM of me so I should have good coverage. After a week or so with a very nice mod, ended up with a virtual shoulder shrug and that they will have the techs look in to it. I opted to try a Lucky SIM from Dollarama just to see if it is a Telus issue, but it was about the same (regardless of the phone used). Thinking that tower just hates me. For the next 2 months (I think that is the promo, I'd have to reread it) I have the basic most package from Lucky as a backup until I get my Dollarama gift card (it will let me experiment a bit). Yay for having a dual SIM phone.

Re: Difficulty with call and data today 31.08.2019

Jonaldc — Sun, 01 Sep 2019 02:50:54 GMT

Hello Eagle19,

You may have to change your mobile network "Access Point Names" to Public Mobile.

For Android:

Options>Mobile Networks>Access Point Names>Add

Then fill out the following information exactly

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

For Iphone:

Settings>Cellular>Cellular Data Network

Then fill out the following information exactly

APN (Cellular Data): sp.mb.com

Username: Leave blank
Password: Leave blank
APN (Visual Voicemail): Leave blank

Username: Leave blank
Password: Leave blank

APN (MMS): sp.mb.com

Username: Leave blank
Password: Leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18:80
APN (Internet Tethering): isp.mb.com

Hope this helps!

Re: Difficulty with call and data today 31.08.2019

Eagle19 — Sun, 01 Sep 2019 04:11:16 GMT

Thanks for being honest. These moderators trying to make it look like I am making things up. I use the latest Samsung galaxy. It is set to choose 2G/3G/4G. I have not had this issue before? So why should I be changing access point?

Re: Difficulty with call and data today 31.08.2019

Anonymous — Sun, 01 Sep 2019 04:48:39 GMT

@Eagle19 wrote:
Thanks for being honest. These moderators trying to make it look like I am making things up. I use the latest Samsung galaxy. It is set to choose 2G/3G/4G. I have not had this issue before? So why should I be changing access point?

Can you try the SIM in another phone? That would help narrow down service issue vs phone issue.

If your data was fine before this problem then no you shouldn't need to fiddle with the APN.

Maybe also try cleaning the SIM with some isopropyl alcohol.

Has the phone dropped maybe dislodging the SIM from the proper position?

Re: Difficulty with call and data today 31.08.2019

computergeek541 — Sun, 01 Sep 2019 06:00:15 GMT

@Jonaldc wrote:
Hello Eagle19,

You may have to change your mobile network "Access Point Names" to Public Mobile.

For Android:

Options>Mobile Networks>Access Point Names>Add

Then fill out the following information exactly
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

For Iphone:

Settings>Cellular>Cellular Data Network

Then fill out the following information exactly
APN (Cellular Data): sp.mb.com
Username: Leave blank
Password: Leave blank
APN (Visual Voicemail): Leave blank
Username: Leave blank
Password: Leave blank
APN (MMS): sp.mb.com
Username: Leave blank
Password: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18:80
APN (Internet Tethering): isp.mb.com

Hope this helps!

APN settings have nothing to do with phone calls. Also, as @Anonymous was saying, if data was working before today, changing around the settings is probably isn't going to do anything. Setttings don't just change by themselves.

Re: Difficulty with call and data today 31.08.2019

GinYVR — Sun, 01 Sep 2019 08:04:41 GMT

@Eagle19Just want to be clear.. the people who had responded to you in this thread are NOT moderators.. they are normal Public Mobile users just you like you and I.

To contact the moderators you need to use this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and their response time can be up to 48 hours.

Re: Difficulty with call and data today 31.08.2019

Colt132 — Sun, 01 Sep 2019 13:43:07 GMT

My wifes phone isnt working either. Northern Alberta as of yesterday. Only thing that works is wifi. Hope they fix it.

Re: Difficulty with call and data today 31.08.2019

rogerrong — Mon, 02 Sep 2019 06:16:14 GMT

The same as me, I live near Don Mills and McNicoll Ave. at Toronto.