topic Rewards missing in Get Support

Rewards missing

memetis — Wed, 05 Jan 2022 13:45:25 GMT

I recieved a text saying that only one reward was applied to my account but the remaining two were not. Please advise.

Re: Rewards missing

kselmak — Sat, 31 Aug 2019 23:32:03 GMT

What kind of rewards are missing?

Can you locate them in your self serve, all the rewards should be listed there.

You will most likely have to contact mods either if they are not correctly listed or in the easier case where they were listed but not applied. It does happen sometimes, you will have to keep an eye on it the next cycle too

Re: Rewards missing

memetis — Sat, 31 Aug 2019 23:32:53 GMT

Loyalty & Friends rewards are on my account but show $0 on the text message

Re: Rewards missing

memetis — Sat, 31 Aug 2019 23:37:07 GMT

I have sent a message to the Mods

Re: Rewards missing

ShawnC13 — Sat, 31 Aug 2019 23:37:43 GMT

@memetis wrote:
Loyalty & Friends rewards are on my account but show $0 on the text message

Are you able to post a screenshot of your payment history with any personal information removed please.

Re: Rewards missing

kselmak — Sat, 31 Aug 2019 23:41:12 GMT

@memetis wrote:
Loyalty & Friends rewards are on my account but show $0 on the text message

Check with your traction history too.

Re: Rewards missing

Jonaldc — Sun, 01 Sep 2019 02:37:01 GMT

Hello memetis,

I think your friends may have discountinued their services with Public Mobile and thus you are missing those loyalty rewards. But as said by another individual we may need more information to deduce the problem (such as a screenshot without personal information).

Hope this helps!