topic Re: Data stopped in Get Support

Data stopped

Thor1 — Wed, 05 Jan 2022 13:45:12 GMT

Presently in USA we both have $60 plan 2gigs data unlimited calling and text. We both have been cut off with data any ideas .otherwise seems fine.

Re: Data stopped

geopublic — Sat, 28 Dec 2019 21:55:20 GMT

@Thor1 wrote:
Presently in USA we both have $60 plan 2gigs data unlimited calling and text. We both have been cut off with data any ideas .otherwise seems fine.

@Thor1 Is it possible you have used up your 2GB allotment? Check the first page of you selfserve account does it still shows the data counter for your US data?

Re: Data stopped

totalUser — Sat, 28 Dec 2019 22:07:26 GMT

Hi @Thor1

If you can't see it listed in overview page, it's probably used up. Check your data usage on the phone,, tweak the date to match your arrival

Re: Data stopped

NDesai — Sat, 28 Dec 2019 22:16:51 GMT

~~Did you purchase USA roaming add-on? The plan you have can only work if you are in Canada. You must purchase USA add-ons to use while you are in USA.~~

Re: Data stopped

Luddite — Sat, 28 Dec 2019 22:15:12 GMT

@NDesai wrote:
@Thor1 Did you purchase USA roaming add-on? The plan you have can only work if you are in Canada. You must purchase USA add-ons to use while you are in USA.

@NDesai Think we're discussing the Snowbird special: Unlimited US roaming for callimg/MMS plus 2 GB data.

Re: Data stopped

NDesai — Sat, 28 Dec 2019 22:16:30 GMT

@Luddite wrote:
@NDesai wrote:
@Thor1 Did you purchase USA roaming add-on? The plan you have can only work if you are in Canada. You must purchase USA add-ons to use while you are in USA.
@NDesai Think we're discussing the Snowbird special: Unlimited US roaming for callimg/MMS plus 2 GB data.

Ahh right, i can't keep track of grandfathered plans lol

Re: Data stopped

ChuckYeah — Sat, 28 Dec 2019 23:03:35 GMT

Is your phone connected to AT&T or T-Mobile? AT&T is known to be the best for reliability. Try manually selecting AT&T.

Re: Data stopped

Staliger — Sun, 29 Dec 2019 04:26:31 GMT

@Thor1 wrote:
Presently in USA we both have $60 plan 2gigs data unlimited calling and text. We both have been cut off with data any ideas .otherwise seems fine.

Check your account whether or not it still shows 2Gb of data and your data usage. You may have used all your data to this moment already.