topic Plan changes in Get Support

Plan changes

trinamcintyre — Wed, 05 Jan 2022 13:44:58 GMT

I have auto renew set up on my account, but I did not have enough funds to renew my plan. So I opted to change from the 50$ plan down to the $40. I went and made the change and it took the funds but my phone is still not working. Can anyone tell me why, or how I can activate it with my new plan. My old plan was scheduled to renew today.

Re: Plan changes

totalUser — Sat, 28 Dec 2019 19:59:17 GMT

Please restart your phone

Is there a reactivate button on your self-serve

If it still doesn't work, add one more dollar then restart

If that doesn't work please contact moderators

Re: Plan changes

AE_Collector — Sat, 28 Dec 2019 19:59:19 GMT

Have no experience with this but someone here said there is a "renew" button or something like that to get it to process a renewal from suspension.

AE_Collector

Re: Plan changes

will13am — Sat, 28 Dec 2019 20:00:56 GMT

@trinamcintyre , is your account showing as active? Try rebooting the phone. If none of that works, I suggest contacting the moderator team and have them reset the account. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Plan changes

PAULRANG18 — Sat, 28 Dec 2019 20:13:23 GMT

Best to contact a moderator with this common issue by clicking ?, bottom right, and follow instructions to submit a ticket. They should respond within a few hours or a day.