topic Re: Data usage not matching in Get Support

Data usage not matching

Dolphin1 — Wed, 05 Jan 2022 13:44:45 GMT

On my data usage on the phone it shows 44mb and on the PM site it shows 23mb. Which one do I go by ?

I know they can be off a bit but never saw it this much

Re: Data usage not matching

ChuckYeah — Sat, 28 Dec 2019 13:34:08 GMT

The PM site is the best and only true source. On your phone, check the cycle dates, they may be different. But Ultimately, PMs measure is CORRECT!

Re: Data usage not matching

mimmo — Sat, 28 Dec 2019 14:18:47 GMT

If she uses Android check out data witness pm. It tracks data on 30 day cycles. I found that it matches very well with online

Re: Data usage not matching

AE_Collector — Sat, 28 Dec 2019 15:52:08 GMT

Another anomaly is that PM plans review at midnight eastern thus 9PM Pacific. I assume that trackers on phones they would restart at midnight on your renewal date whereas PM reset at 9PM. For those of us out west that leaves three hours that could cause a discrepancy.

Also be certain your tracker resets on the correct day, some wont even do 30 day plans, only monthly so they have to be reset manually a day early in all months following a month that wasn't 30 days long.

AE_Collector

Re: Data usage not matching

Snr_Frog — Sat, 28 Dec 2019 16:04:40 GMT

The PM site is the only true number to go by. The #'s will mesh in time.

Re: Data usage not matching

AE_Collector — Sat, 28 Dec 2019 16:10:21 GMT

Then the subject comes up wondering how quickly the PM data usage figure is updated. When I was on TELUS there was a disclaimer saying it can run up to 6 hours behind. In my opinion the PM data usage appears to update almost instantly though I haven't done any extensive testing.

AE_Collector

Re: Data usage not matching

Snr_Frog — Sat, 28 Dec 2019 16:16:36 GMT

I think I read somewhere that the PM $'s are updated based on Pacific Time, so for us poor fools in the east, it's a 3-4 hour time lag.

Re: Data usage not matching

pmmobile — Sat, 28 Dec 2019 20:57:25 GMT

@Dolphin1 Also, keep in mind, using MMS (pictures) requires data and your phone may log it as a data event, however, PM will not add this to actual data usage since MMS is included