topic Re: Data in Get Support

Data

Jon420 — Wed, 05 Jan 2022 13:44:43 GMT

How do I get data working?

Re: Data

ChuckYeah — Sat, 28 Dec 2019 13:30:35 GMT

@Jon420 In order to better help you, we need more info about your issue:
What type of phone are you using?
What version of the OS?

When did you activate your sim?
What plan are you on?
What works and what doesn't (calls in/out, texts in/out, data)?

Re: Data

ChuckYeah — Sat, 28 Dec 2019 13:46:46 GMT

Of if curiousity, is it an LG phone. They usually require a network reset when swithing providers. Sometimes even a back up and restore the whole device.

Re: Data

mimmo — Sat, 28 Dec 2019 14:03:36 GMT

@Jon420 you probably need to set up your son setting. They should look like this

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

There is a similar article for iphone

Re: Data

will13am — Sat, 28 Dec 2019 16:43:37 GMT

@Jon420 , if data isn't working right away, it usually means the APN settings need attention. The Public Mobile APN settings are as follows. Search settings to locate where to enter/edit.

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified