topic Re: account closed in Get Support

account closed

RODNEY2008 — Wed, 05 Jan 2022 13:44:40 GMT

if I decide to closae account or go else were for another provider how do I do this to transfer # else were thanks I cant seam to add more time since my account is not working right forpass word resetfor account :

Re: account closed

Dunkman — Fri, 30 Aug 2019 23:36:12 GMT

@RODNEY2008

You need an active PM account/plan to transfer your number to another mobile company. So, you will need to re-activate your PM plan before you attempt to port.

Porting number to another company is usually done when you activate a new plan with a different mobile company.

Re: account closed

chukdefatey — Fri, 30 Aug 2019 23:38:58 GMT

@RODNEY2008 wrote:
if I decide to closae account or go else were for another provider how do I do this to transfer # else were thanks I cant seam to add more time since my account is not working right forpass word resetfor account :

This is Prepaid Service there is nothing to cancel. You simply stop paying and then you have no service. Also with Public Mobile there is no such thing as adding time. You pay for a 30 Day plan and if needed you pay for one time purchase add on's.

Re: account closed

RODNEY2008 — Fri, 30 Aug 2019 23:38:20 GMT

ok well i cant add more time to this till my pass word is reset if in correct it will block me and did :

Re: account closed

chukdefatey — Fri, 30 Aug 2019 23:40:42 GMT

@RODNEY2008 wrote:
ok well i cant add more time to this till my pass word is reset if in correct it will block me and did :

If you trying to Top up your Account for an add on or for your Plan and you can't reset your online password then just call 611 from your Phone to do this.

Re: account closed

RODNEY2008 — Fri, 30 Aug 2019 23:46:31 GMT

do I need 4 digit pin to add on the air time by voucher?

Re: account closed

chukdefatey — Fri, 30 Aug 2019 23:51:43 GMT

@RODNEY2008 wrote:
do I need 4 digit pin to add on the air time by voucher?

To add money no pin number required

Re: account closed

RODNEY2008 — Fri, 30 Aug 2019 23:52:52 GMT

thanks saw message re no pin req to add air time: