topic Re: APN Greyed out in Get Support

APN Greyed out

fsahmed — Wed, 05 Jan 2022 13:44:40 GMT

I have Umidigi X, and it was one of the approved phones on Public mobile website. I am unable to browse internet, however I can make phone calls. When I go to APN, it has two APN already auto filled, and its greyed out. I am unable to make any changes. Is there any easy solution or its time to cancel public mobile?

Re: APN Greyed out

Ed404 — Sat, 28 Dec 2019 04:17:19 GMT

You just need to add a new APN you should see a + sign near the top of the screen.

Re: APN Greyed out

Jb456 — Sat, 28 Dec 2019 04:21:49 GMT

Apparently if you insert a Freedom Mobile SIM into your phone it will allow you to add APNs. So if you can get access to one insert it add the PM APN info put in your PM SIM and it should work

Maybe you know someone who has a Freedom sim? If not maybe at a cell kiosk they'll let you.

Re: APN Greyed out

geopublic — Sat, 28 Dec 2019 04:24:22 GMT

@fsahmed wrote:
I have Umidigi X, and it was one of the approved phones on Public mobile website. I am unable to browse internet, however I can make phone calls. When I go to APN, it has two APN already auto filled, and its greyed out. I am unable to make any changes. Is there any easy solution or its time to cancel public mobile?

@fsahmed The easiest way would be to order a roam.com sim card from ebay or get a hold of a freedom mobile sim card and it will allow you to enter the Public Mobile APN entry.

Re: APN Greyed out

Dunkman — Sat, 28 Dec 2019 06:18:52 GMT

@fsahmed

Here is another thread about someone with the same issues. More ideas to fix the issue.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Umidigi-X-APN-settings/m-p/472632#M36988

Re: APN Greyed out

fsahmed — Sun, 29 Dec 2019 03:21:19 GMT

i did that, I mean freedom mobile sim. But as soon I put the public mobile sim card back it replaced all APN and inserted what came with Sim. The freedom sim had no service however

Re: APN Greyed out

geopublic — Sun, 29 Dec 2019 03:30:28 GMT

@fsahmed Does that phone support 2 sims? If yes, then put both sims in at the same time and add the PM APN.

Re: APN Greyed out

fsahmed — Sun, 29 Dec 2019 03:48:41 GMT

It does but the second sim card slot iOS really big

Re: APN Greyed out

geopublic — Sun, 29 Dec 2019 04:36:45 GMT

@fsahmed wrote:
It does but the second sim card slot iOS really big

@fsahmed Sounds like the second slot is a combo sd/sim card meanining you can use it for a sd sd memory card or a second sim card.

Re: APN Greyed out

fsahmed — Sun, 29 Dec 2019 04:48:12 GMT

Is it possible that this is not working because my data speed is restricted to 3G?

Re: APN Greyed out

Anonymous — Sun, 29 Dec 2019 04:52:10 GMT

@fsahmed wrote:
Is it possible that this is not working because my data speed is restricted to 3G?

No. The "3G" name is really just indicating so-called 3G speeds. If your phone is set to choose LTE then you connect using LTE by default but throttled down to 3G speeds (3Mbps). You can also set your phone to connect to HSDPA.