topic Re: Sim issue in Get Support

Sim issue

kssimpson — Wed, 05 Jan 2022 13:44:26 GMT

Hi,

I cannot get my SIM to list as registered. It says invalid SIM. I received a call from public Mobile and they have cancelled my Roger's account so am now sitting with no cell service. It says locked SIM card. This was done over 4 hours ago.

Re: Sim issue

Jb456 — Sat, 28 Dec 2019 01:04:59 GMT

What kind of phone do you have?...is it an older phone?. It could possibly be carrier locked to the provider you bought the phone from. I presume it's Rogers? If that is the case you would have to call them and request the unlock code so the phone and Public Mobile sim will work.

Re: Sim issue

lmkwan — Sat, 28 Dec 2019 01:06:38 GMT

Are you officially signed up with Public Mobile? I had a problem when I was registering the other day. I just cleared the cache and waited a while and tried to register again and the sim worked. It didn’t say invalid any more. You might also want to change the browser while registering. It worked for me.

Re: Sim issue

mimmo — Sat, 28 Dec 2019 01:11:18 GMT

Have you tried the sim in a phone to see if the first activation was successful?

Edit typically Porting (old onlyaccount closed) happens when sim card gets activated.

Sim card locked means you phone is locked to Rogers. Call Rogers to get the unlock code

Re: Sim issue

totalUser — Sat, 28 Dec 2019 01:11:36 GMT

Hi @kssimpson

Can you please try the sim on a phone that is known to work with telus/koodo/public mobile. You can go to koodo or telus store to try it o.j. a loaner if you our your family/friends don't have one

If they canceled your acount that means your activation was successful. Check your credit card statement too, it should show

Also try logging into your selfserve with the credentials you specified during activating

Re: Sim issue

computergeek541 — Sat, 28 Dec 2019 01:20:55 GMT

@kssimpson wrote:
Hi,
I cannot get my SIM to list as registered. It says invalid SIM. I received a call from public Mobile and they have cancelled my Roger's account so am now sitting with no cell service. It says locked SIM card. This was done over 4 hours ago.

I think this needs to be asked: Where is it saying this invalid sim card message? is this on the activate.publicmobile.ca website, or is this on your phone's homescreen after inserting the sim card into your device?

Re: Sim issue

CannonFodder — Sat, 28 Dec 2019 01:59:32 GMT

@Jb456 wrote:
What kind of phone do you have?...is it an older phone?. It could possibly be carrier locked to the provider you bought the phone from. I presume it's Rogers? If that is the case you would have to call them and request the unlock code so the phone and Public Mobile sim will work.

And if calling them is an issue, since you don't have cell service, you can always do online live chat with Rogers - that's how I got unlock codes for a couple of phones we have sitting around here. 👍