topic Re: Issues with my phone number - online registration errors in Get Support

Issues with my phone number - online registration errors

billiegeorge24 — Wed, 05 Jan 2022 13:44:24 GMT

Hi I joined the network a few weeks ago and am having issues will my phone number. Specficially any time I try to register online for a service and try to enter the number as my contact telephone (for SMS alerts etc) the number isn't recognised or it shows up as an error. The number works fine to make a recieve calls on and send texts. Please help...

Re: Issues with my phone number - online registration errors

ChuckYeah — Sat, 28 Dec 2019 00:53:53 GMT

What sites are you using? I know google's site has had issues with some Canadian area codes that are used in other countries. It has something to do with an updated list that Google has not implemented as of yet. Also, are any of them outside Canada?

https://productioncommunity.publicmobile.ca/t5/Getting-Started/672-area-code/m-p/468398/highlight/true#M93169

To call Canada (you) from United States (server), dial:1 - Area Code - Land Phone Number 011 - 1 - 10 Digit Mobile Number

Other countries have different formats also. Servers in other countries may or may not format their numbers properly unless you enter them in the appropriate way.

Re: Issues with my phone number - online registration errors

billiegeorge24 — Sat, 28 Dec 2019 00:49:18 GMT

Hey thanks for the response. Ticketmaster was one and now my bank (CIBC) when I've tried to link my number to set up mobile banking. Don't think either are google linked and at least one has to be in Canada?

Re: Issues with my phone number - online registration errors

billiegeorge24 — Sat, 28 Dec 2019 00:59:46 GMT

And re the area codes this is often required and I've been entering 1/ +1. I think the issue is with the specific number itself. See attached...

Re: Issues with my phone number - online registration errors

ChuckYeah — Sat, 28 Dec 2019 01:04:16 GMT

Best to remove your personal info like your email address and phone or account numbers. It won't help on this forum and it makes it discoverable and available to the general public.

@billiegeorge24 ADDED: You should also go into your My Profile and find the picture itself and delete it. You were quick to edit tho, good for you.

To remove your personal information, find your original post. Click on the three dots in the top right corner and choose "Edit Reply." From there just delete the information or use X's or # signs to show where it would have been.

Re: Issues with my phone number - online registration errors

ChuckYeah — Sat, 28 Dec 2019 01:00:13 GMT

@billiegeorge24 Funny tho that you also have a 672 number like the post I attached. There is a possibility that this could be the same issue. If you can, give the bank a call on Monday.

You might also send a support ticket. I doubt this is the first time someone had this problem and maybe PM staff has some control over this.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

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