Payment

Brady1 — Wed, 05 Jan 2022 13:44:21 GMT

I'm trying to make a payment and it keeps saying unable to verify information on card

Re: Payment

Triguy — Fri, 30 Aug 2019 18:00:52 GMT

Accepted credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

Re: Payment

geopublic — Fri, 30 Aug 2019 18:02:30 GMT

@Brady1 wrote:
I'm trying to make a payment and it keeps saying unable to verify information on card

@Brady1 Unfortunately a common issue with Public's payment processing system.

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

If you still can't get it to work you need to message the moderators for help. In the meantime you can use vouchers to pay. You can purchase vouchers online via recharge.com or from these locations

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Hope this helps!

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Payment

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