topic Re: Auto pay in Get Support

Auto pay

111111 — Wed, 05 Jan 2022 13:44:19 GMT

Auto pay did not work last night it would have been m first payment with auto pay I had a small balance but I should have been charged 36. I woke up to no service I’m still registered for auto pay. This was not a good experience

Re: Auto pay

kselmak — Fri, 30 Aug 2019 17:42:08 GMT

It's bad, I think the people should be warned.

It fails way too often

It should be treated only as reward collection tool and a backup if you don't make it, it MAY kick in but no guarantees.

I used the sms message that renewal is coming as a reminder to top up manually.

I still receive the rewards

But I don't rely on auto part of it at all

Re: Auto pay

GR — Fri, 30 Aug 2019 17:39:47 GMT

@111111 can you log in to your account and manually make a payment and then click on reactivate?

Re: Auto pay

kselmak — Fri, 30 Aug 2019 17:49:06 GMT

Sorry I forgot to say

You should manually withdraw funds enough for payment or more and click reactivate

If you still have no service, restart phone

If that doesn't work report it lost and in couple of minutes found then restart phone

If that doesn't work, add another dollar to your account and restart

If that fails contact the Moderators

Re: Auto pay

geopublic — Fri, 30 Aug 2019 18:10:32 GMT

@111111 wrote:
Auto pay did not work last night it would have been m first payment with auto pay I had a small balance but I should have been charged 36. I woke up to no service I’m still registered for auto pay. This was not a good experience

@111111 If you phone is currently working my advice is stay away and check it back tomorrow.

Re: Auto pay

111111 — Fri, 30 Aug 2019 19:36:31 GMT

Yes at work and I also removed auto pay and re-added it I had to click on something used card for auto pay when I added my new card and all looked good but I forgot to click on use card for auto pay