topic Re: Upgrading plan without losing promo data in Get Support

Upgrading plan without losing promo data

GSoleiman — Wed, 05 Jan 2022 13:44:09 GMT

Hello,

Below is my plan with PublicMobile:

Data & Add-Ons	Amount Used
$0 Free Holiday Giveaway: 1GB Add-on	0 / 1024 MB
$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)	0 / 400 MIN
100 Minutes Canada-Wide Talk	0 / 100 MIN
1GB Promo	0 / 1024 MB
250 MB at 3G speed	0 / 250 MB

I want to upgrade my plan to the next level up with unlimited talk (25$). I also have auto-pay enabled.

Can I do so without losing my promos (in red) above? i.e. if I upgrade, will I have 500MB + 500 MB (auto-pay) + 1024MB (promo) + 1024MB (ONE TIME giveaway)???

Please confirm so I can do the upgrade.

Thanks,

George

Re: Upgrading plan without losing promo data

Triguy — Fri, 27 Dec 2019 19:52:33 GMT

You should still be able to keep those promos. They should remain in your account until they are used up.

Re: Upgrading plan without losing promo data

ChuckYeah — Fri, 27 Dec 2019 19:53:30 GMT

@GSoleiman Yes you can. Your addons are attached to your account, not your plan.

Re: Upgrading plan without losing promo data

ShawnC13 — Fri, 27 Dec 2019 19:53:47 GMT

@GSoleiman wrote:
Hello,

Below is my plan with PublicMobile:

Data & Add-Ons Amount Used
$0 Free Holiday Giveaway: 1GB Add-on
0  /  1024 MB
$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)
0  /  400 MIN
100 Minutes Canada-Wide Talk
0  /  100 MIN
1GB Promo
0  /  1024 MB
250 MB at 3G speed
0  /  250 MB

I want to upgrade my plan to the next level up with unlimited talk (25$). I also have auto-pay enabled.
Can I do so without losing my promos (in red) above? i.e. if I upgrade, will I have 500MB + 500 MB (auto-pay) + 1024MB (promo) + 1024MB (ONE TIME giveaway)???

Please confirm so I can do the upgrade.

Thanks,
George

Those were gifts from Public mobile even though they say Promo. There is no need to worry about losing those they are not tied to a plan. They are a gift to the account!!

Re: Upgrading plan without losing promo data

TMS_Bui — Fri, 27 Dec 2019 19:55:42 GMT

Hello, you should be able to upgrade with no issues. The rewards should transfer over with no issues after your next payment.

Re: Upgrading plan without losing promo data

darlicious — Fri, 27 Dec 2019 20:04:16 GMT

@GSoleiman Just make sure you schedule it to change on your next renewal.

Re: Upgrading plan without losing promo data

Staliger — Fri, 27 Dec 2019 22:30:56 GMT

@GSoleiman wrote:
Hello,

Below is my plan with PublicMobile:

Data & Add-Ons Amount Used
$0 Free Holiday Giveaway: 1GB Add-on
0  /  1024 MB
$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)
0  /  400 MIN
100 Minutes Canada-Wide Talk
0  /  100 MIN
1GB Promo
0  /  1024 MB
250 MB at 3G speed
0  /  250 MB

I want to upgrade my plan to the next level up with unlimited talk (25$). I also have auto-pay enabled.
Can I do so without losing my promos (in red) above? i.e. if I upgrade, will I have 500MB + 500 MB (auto-pay) + 1024MB (promo) + 1024MB (ONE TIME giveaway)???

Please confirm so I can do the upgrade.

Thanks,
George

Yes, don't worry, you can upgrade and keep these promo.