topic Re: Not connecting in Get Support

Not connecting

nsbil — Wed, 05 Jan 2022 13:43:55 GMT

I have just purchased a new phone and signed up for Public Mobile. It has been a couple of hours but the phone has not yet connected to get any service other than internet. I used a sim card I bought maybe two months ago, when I was first going to join, so maybe it is out of date, though no message came up when I activated it. The other possibility maybe is that the phone I just got is a Maxwest Nitro 55R... It said on the website describing the phone that it would work on PM, but it does not appear on the list of phones. There is a Nitro 55N on there, so I was hoping that this one would work...

Re: Not connecting

hairbag1 — Fri, 27 Dec 2019 16:28:51 GMT

@nsbil wrote:
I have just purchased a new phone and signed up for Public Mobile. It has been a couple of hours but the phone has not yet connected to get any service other than internet. I used a sim card I bought maybe two months ago, when I was first going to join, so maybe it is out of date, though no message came up when I activated it. The other possibility maybe is that the phone I just got is a Maxwest Nitro 55R... It said on the website describing the phone that it would work on PM, but it does not appear on the list of phones. There is a Nitro 55N on there, so I was hoping that this one would work...

Did you ever activate that sim card and select a plan ? Look up at top of page...Get Started for guidance.

Re: Not connecting

nsbil — Fri, 27 Dec 2019 16:38:46 GMT

I did select and pay for a plan... I see now that the phone says there is no sim card detected... Does that mean it is inserted wrongly, or can it mean the card did not activate. I did go through that step but maybe I entered the number wrong.. Can I go back and do that step again?

Re: Not connecting

derksen_13 — Fri, 27 Dec 2019 16:42:57 GMT

I see that phone supports dual sim cards. Have you tried the sim card in the other postion? Some phones also have the options to select which sim card you want to do which function so it may be set for example sim one do only data, sim 2 text and calls.

Re: Not connecting

Staliger — Fri, 27 Dec 2019 16:49:16 GMT

@nsbil wrote:
I have just purchased a new phone and signed up for Public Mobile. It has been a couple of hours but the phone has not yet connected to get any service other than internet. I used a sim card I bought maybe two months ago, when I was first going to join, so maybe it is out of date, though no message came up when I activated it. The other possibility maybe is that the phone I just got is a Maxwest Nitro 55R... It said on the website describing the phone that it would work on PM, but it does not appear on the list of phones. There is a Nitro 55N on there, so I was hoping that this one would work...

If sim doesn't work in slot 1, try slot 2. Can you try other phone, like your friend's/family member, just to check whether or not the sim is ok? If it didn't help, and you live close to PM shop, you can go there and ask a seller for help.

Re: Not connecting

CannonFodder — Fri, 27 Dec 2019 17:42:17 GMT

Since this thread is marked as "Solved", I assume that the issue was that the SIM was in the wrong slot?

In case it's still an issue, I suggest the OP reads this:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Don-t-buy-maxwest-phones-such-as-nitro4x-and-ssr/m-p/463822#M36302

Re: Not connecting

computergeek541 — Tue, 14 Dec 2021 00:52:01 GMT