topic Re: new page in Get Support

new page

dannyboy073 — Wed, 05 Jan 2022 13:43:49 GMT

so how is it you contact public mobile moderator now i am locked out of my account and it says contact public mobile ??? how or who do i contact ??

there is no more tag for a moderator on this new page set up

Re: new page

geopublic — Fri, 30 Aug 2019 01:49:52 GMT

@dannyboy073 wrote:
so how is it you contact public mobile moderator now i am locked out of my account and it says contact public mobile ??? how or who do i contact ??
there is no more tag for a moderator on this new page set up

@dannyboy073

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: new page

ChuckYeah — Fri, 30 Aug 2019 03:10:51 GMT

If it's only a session lock, wait an hour, clear your cache and use incognito mode and try again. If you forgot your password, you can try the forgot password link.

https://selfserve.publicmobile.ca/forgot-password/

I used it tonight and the email took a couple of hours to come to me, but that's definately quicker than contacting a moderator in most cases.