topic Re: Not receiving international texts in Get Support

Not receiving international texts

V40 — Wed, 05 Jan 2022 13:43:40 GMT

Hi everyone,

The account is over a month old and has never been able to receive internation texts. It is a brand new phone number that has only ever been with Public mobile. The account receives local texts without issue and has internet access

This international number has been able to text to one other PM number, so it isn't a problem with the sender. Any ideas of what to check? The phone appears to be configured correctly.

Thanks for the help!

Re: Not receiving international texts

Jb456 — Fri, 27 Dec 2019 05:34:31 GMT

What country is trying to text you?

Are you able to send texts to that number? Do they receive them?

Re: Not receiving international texts

V40 — Fri, 27 Dec 2019 05:39:05 GMT

The sender is in the US.

And I haven't tried to make an international text yet...

Re: Not receiving international texts

Jb456 — Fri, 27 Dec 2019 05:56:18 GMT

@V40 wrote:
The sender is in the US.
And I haven't tried to make an international text yet...

Could you try to text them and see if they get it?.

Re: Not receiving international texts

geopublic — Fri, 27 Dec 2019 06:01:01 GMT

@V40 Maybe the sender doesn't have the correct number?

Re: Not receiving international texts

hairbag1 — Fri, 27 Dec 2019 06:06:46 GMT

Have them try sending text to 011 1 (your area code), then your number. See if that works.

Re: Not receiving international texts

Anonymous — Fri, 27 Dec 2019 06:13:48 GMT

@hairbag1 wrote:
Have them try sending text to 011 1 (your area code), then your number. See if that works.

Canada and the US are in the same calling zone of the country code - 1. Therefore 011 or + would not be needed.

It's the same as us calling to the states. Heck even Canada. Just 1 - area code - prefix - 4 digits.

Re: Not receiving international texts

computergeek541 — Fri, 27 Dec 2019 06:16:03 GMT

@V40 wrote:
Hi everyone,

The account is over a month old and has never been able to receive internation texts. It is a brand new phone number that has only ever been with Public mobile. The account receives local texts without issue and has internet access

This international number has been able to text to one other PM number, so it isn't a problem with the sender. Any ideas of what to check? The phone appears to be configured correctly.

Thanks for the help!

Short of you perhaps blocking this person's number or acciently archiving text messages from this person, this doesn't sound like a phone issue since you can receive text messages from other people.

When text messages go from one carrier to another, there is a intermediary that gets involved to route the message. That's likely where the issue lies. All I can suggest is for you to open a ticket with Public Mobile by going to https://publicmobile.ca.ada.support/chat/ . Your contact may also wish to contact the carrier at that end of the conversation.

Re: Not receiving international texts

computergeek541 — Fri, 27 Dec 2019 06:18:14 GMT

@hairbag1 wrote:
Have them try sending text to 011 1 (your area code), then your number. See if that works.

Both countries have the same country code. In most cases, you don't even need to use the 1 or +1.

Re: Not receiving international texts

GreaseMonkey — Fri, 27 Dec 2019 06:26:05 GMT

I had a same issue 3 days ago.

Contacted the Moderator_Team. They were able to fix it on their end by refreshing my account.

Then I was told to power off my phone and boot it up.

It worked.

Re: Not receiving international texts

Staliger — Fri, 27 Dec 2019 17:33:53 GMT

@V40 wrote:
Hi everyone,

The account is over a month old and has never been able to receive internation texts. It is a brand new phone number that has only ever been with Public mobile. The account receives local texts without issue and has internet access

This international number has been able to text to one other PM number, so it isn't a problem with the sender. Any ideas of what to check? The phone appears to be configured correctly.

Thanks for the help!

You can click the "?" in lower right side of the page to talk with moderator and receive assistance. Type 'contact moderator" then follow directions. The moderator may help you with your case and refresh your account to make it work properly.