topic Re: Auto Pay in Get Support

Auto Pay

Perplexed2019 — Wed, 05 Jan 2022 13:43:36 GMT

Auto pay not processed and phone not working. This isn't an issue with the credit card status or dates. Online payment is not working. How can this be resolved?

Re: Auto Pay

Triguy — Thu, 29 Aug 2019 17:20:22 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. 2. Manually add $1 into your account and restart the phone.

Maintain a balance in your account before renewal to prevent your service from being stopped if autopay does not work.

Re: Auto Pay

will13am — Thu, 29 Aug 2019 17:24:31 GMT

@Perplexed2019, has the credit card in the account ever worked? If this is a newly added card, try doing a $1 top up to make sure that it is working. If needed, remove the card and re-add it. Remember to leave the apartment field blank and no spaces in the postal code.

Re: Auto Pay

Perplexed2019 — Thu, 29 Aug 2019 17:28:19 GMT

Triguy thank you for the information. Public should be able to assist with a solution to identify and resolve why payment was not processed for a plan that has processed auto pays for the last 10 months with no changes to the credit card.

Will start shopping for a new mobile provider.

Re: Auto Pay

Perplexed2019 — Thu, 29 Aug 2019 17:43:23 GMT

The credit card was working since the account opened 10 months ago. There's no issues with the credit card. I talked to the CC company and the didn't receive a payment request.

Re: Auto Pay

GinYVR — Thu, 29 Aug 2019 17:46:45 GMT

@Perplexed2019You can contact the moderators if you wish https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However the payment system is a blackbox, sometimes even the moderators can't get it working so YMMV. If that convenience is important to you, I would recommend upgrading to a mid tier provider like Koodo, Fido and Virgin.