topic Re: Invalid sim card number in Get Support

Invalid sim card number

nigelhorvath — Wed, 05 Jan 2022 13:43:30 GMT

I have a brand new sim card purchased from Walmart and after filling out the registration page, it tells me I have an invalid sim card number. I have triple checked the card number and there is only one 19 digit number on the sim card. Yes I have entered it correctly. What do I do now because I can't activate the phone.

Re: Invalid sim card number

ShawnC13 — Thu, 26 Dec 2019 23:52:23 GMT

@nigelhorvath wrote:
I have a brand new sim card purchased from Walmart and after filling out the registration page, it tells me I have an invalid sim card number. I have triple checked the card number and there is only one 19 digit number on the sim card. Yes I have entered it correctly. What do I do now because I can't activate the phone.

I would try it using your browser in private or incognito mode. You may need to way an hour to try again but I would give it a shot.

Re: Invalid sim card number

hairbag1 — Thu, 26 Dec 2019 23:54:03 GMT

@nigelhorvath wrote:
I have a brand new sim card purchased from Walmart and after filling out the registration page, it tells me I have an invalid sim card number. I have triple checked the card number and there is only one 19 digit number on the sim card. Yes I have entered it correctly. What do I do now because I can't activate the phone.

Clear your cache files, use a different web browser, try incognito mode.

Give it an hour before repeating attempt.

Good luck.

Re: Invalid sim card number

Ed404 — Fri, 27 Dec 2019 00:04:04 GMT

I had the same problem when I first activated just try again later with a different browser.

Re: Invalid sim card number

PAULRANG18 — Fri, 27 Dec 2019 00:14:49 GMT

Refresh the page and try again a reasonable amount of time later. Page issues correct themselves eventually.

Re: Invalid sim card number

nigelhorvath — Fri, 27 Dec 2019 03:54:22 GMT

I have tried everything and it still says invalid sim. any other ideas?

Re: Invalid sim card number

NDesai — Fri, 27 Dec 2019 04:13:15 GMT

@nigelhorvath wrote:
I have tried everything and it still says invalid sim. any other ideas?

It is very very rare to get an invalid sim. If you already tried using incognito/private browsing mode and waited a few hours before trying again, your might have a bad sim. You can try going back to Walmart and see if they can do anything about it.

Re: Invalid sim card number

Ed404 — Fri, 27 Dec 2019 04:31:49 GMT

@nigelhorvath wrote:
I have tried everything and it still says invalid sim. any other ideas?

Try again tomorrow on a different computer

Re: Invalid sim card number

darlicious — Fri, 27 Dec 2019 04:45:13 GMT

@nigelhorvath What kind of device are you using? Desktop, laptops or tablets will work better than a phone. Try this....completely clear all browsers history. Reboot the device. Make sure you have waited a full hour. Use chrome or Firefox in secret/incognito mode. Only the one tab open. Take a pic of the SIM card number and enlarge it so you can see the numbers clearly. Can you get past the first step without getting the error message?

Re: Invalid sim card number

nigelhorvath — Fri, 27 Dec 2019 07:36:27 GMT

That's the first thing I did was take a picture of the sim. I cleared the cash and didn't work, then downloaded Firefox and still didn't work so I guess I'm going back to Walmart tomorrow.

Re: Invalid sim card number

darlicious — Fri, 27 Dec 2019 07:44:36 GMT

@nigelhorvath It does appear you have a faulty SIM. Ask Wal-Mart for a refund. Then do your activation in store and get a free SIM. They could even try to activate the same SIM. It would either prove your point or work...a win win.

Re: Invalid sim card number

darlicious — Fri, 27 Dec 2019 07:49:10 GMT

@nigelhorvath Before you do that....you did enter it successfully the first time and then got an error. Did you make it to the payment page? You could have registered it but have an incomplete account. Contact the moderators tonight and when they get back to you probably in the morning have them check to see if it's registered and have them complete your activation.

Re: Invalid sim card number

nigelhorvath — Fri, 27 Dec 2019 08:33:09 GMT

How do I get ahold of a moderator?

Re: Invalid sim card number

Jb456 — Fri, 27 Dec 2019 08:40:16 GMT

@nigelhorvath wrote:
How do I get ahold of a moderator?

Re: Invalid sim card number

darlicious — Fri, 27 Dec 2019 09:31:44 GMT

@nigelhorvathFollow @Jb456 instructions and keep an eye on the envelope icon next to your avatar for a response from a moderator.

Re: Invalid sim card number

Daps — Fri, 27 Dec 2019 10:53:17 GMT

If you get the "invalid sim" message when atempting to activate, it means the sim card may have already been activated. Try inserting the sim in your phone. What happens?

If you're unable to activate the sim, you can contact moderators to inquire about a refund.

To submit a ticket to moderators, click on the green question mark at bottom right to get started.

Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Re: Invalid sim card number

Jujubean — Fri, 27 Dec 2019 21:13:42 GMT

@Ed404

I had the same problem in first activation.

You need ti open a ticket then they will activate your account. As soon as you enter a sim number, the system mark it as activated. But they could fix it.

If you want use this friend code to gather a friend rebate activation **********

Re: Invalid sim card number

darlicious — Fri, 27 Dec 2019 19:25:47 GMT

@Jujubean It's a big no no posting referral codes in the community. Only in a private message. Offering and asking for them as well. I suggest you edit it out of your post. Three dots in the green square at the top right of your post and click edit.

Re: Invalid sim card number

marimacas — Fri, 27 Dec 2019 19:37:54 GMT

Have you tried to clear your cache and use a different web browser (I used FireFox without any issues) already?
If the error still does appear, ask Wal-Mart for exchange and try activate your new Sim in store.

Re: Invalid sim card number

darlicious — Fri, 27 Dec 2019 19:55:49 GMT

@marimacas Your suggestions have already been tried without success. Make sure you read the entire thread so your post adds value to the thread rather than reiterating what has already been tried unsuccessfully.