topic Re: data usage update in Get Support

data usage update

dboxtvinfo715 — Wed, 05 Jan 2022 13:43:08 GMT

is the data usage updated daily or live?

I like too peak in my usage area.

Re: data usage update

AE_Collector — Thu, 26 Dec 2019 17:18:30 GMT

Yes, just log into self serve. Data used for the month is shown right on the main page.

AE_Collector

Re: data usage update

popping — Thu, 26 Dec 2019 17:06:18 GMT

@dboxtvinfo715

I think the usage is live on the usage line on the overview page after login.

Re: data usage update

Daps — Thu, 26 Dec 2019 17:08:56 GMT

From personal experience and what I read in forums, it's not live but it gets updated a few times daily.

Re: data usage update

totalUser — Thu, 26 Dec 2019 17:14:06 GMT

It updates pretty frequently actually, but definitely not live

Re: data usage update

geopublic — Thu, 26 Dec 2019 17:15:25 GMT

@dboxtvinfo715 wrote:
is the data usage updated daily or live?
I like too peak in my usage area.

@dboxtvinfo715 Definitely not live there is a delay.

Re: data usage update

totalUser — Thu, 26 Dec 2019 17:16:03 GMT

Se your phone data tracker to match your last renewal day, it sited be pretty close to what you'll get in selfserve

Re: data usage update

Anonymous — Thu, 26 Dec 2019 17:18:46 GMT

@totalUser wrote:
It updates pretty frequently actually, but definitely not live

I think the overview counter is pretty live with taking that 5MB buffer. Then with more usage it takes more 5MB chunks. Keep hitting refresh. The usage details is not live.

Re: data usage update

computergeek541 — Thu, 26 Dec 2019 21:51:41 GMT

@dboxtvinfo715 wrote:
is the data usage updated daily or live?
I like too peak in my usage area.

Data usage is updated in the self serve account within a few seconds (maybe even less) of using it.

I just purposely wasted about half a gigabyte running speedtest.net. I ran the test twice. Both times, I took note of the amount of date reported in the self serve account. Both times after running thes test, the number updated as soon as I pressed the refresh button. The counter being updated is done as instantly as it can realisticly be. This has always been my experience with the data counter since I've been a customer. The use of a relatively large amount of data at once helps to show that.

It's essentially in real-time.

Re: data usage update

dboxtvinfo715 — Thu, 26 Dec 2019 21:45:05 GMT

I have to see it

Re: data usage update

dboxtvinfo715 — Thu, 26 Dec 2019 21:45:57 GMT

every 4 hours but hopefully not 24 hours

Re: data usage update

AE_Collector — Thu, 26 Dec 2019 21:53:34 GMT

@computergeek541

My opinion has been that the online data usage updates for PM is virtually instant.

Online TELUS data useage used to apparently run several hours behind, I think it said it could be up to 6 hours behind.

AE_Collector

Re: data usage update

dboxtvinfo715 — Tue, 07 Jan 2020 13:39:26 GMT

@computergeek541 wrote:
@dboxtvinfo715 wrote:
is the data usage updated daily or live?
I like too peak in my usage area.
Data usage is updated in the self serve account within a few seconds (maybe even less) of using it.

I just purposely wasted about half a gigabyte running speedtest.net. I ran the test twice. Both times, I took note of the amount of date reported in the self serve account. Both times after running thes test, the number updated as soon as I pressed the refresh button. The counter being updated is done as instantly as it can realisticly be. This has always been my experience with the data counter since I've been a customer. The use of a relatively large amount of data at once helps to show that.

It's essentially in real-time.
with

Re: data usage update

Nezgar — Wed, 08 Jan 2020 00:00:25 GMT

To see your true current usage, you need to turn your data off or enable airplane mode on your phone, then login, or reload the overview page. It will be instant. And if you logged in before turning off data/turning onn airplane mode, you will see usage drop by up to 5MB immediately after refreshing.

Turning off data/enabling airplane mode "logs off" your data "session" , allowing the true usage to commit. Reconnecting immediately adds a 5MB "buffer" as others have already noted, until you use more than 5MB in the session.