topic Re: Paid , still inactive in Get Support

Paid , still inactive

Lolab — Wed, 05 Jan 2022 13:42:58 GMT

Not sure if it an issue with public mobile itself...but I did top up and still inactive.. does anyone know ?

Re: Paid , still inactive

Anonymous — Thu, 29 Aug 2019 03:32:56 GMT

@Lolab wrote:
Not sure if it an issue with public mobile itself...but I did top up and still inactive.. does anyone know ?

Did you click on the Reactivate button near the top?

Two things to try:
1. The lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

Re: Paid , still inactive

GinYVR — Thu, 29 Aug 2019 03:39:10 GMT

@LolabCan you define inactive? Do you mean you don't have service? or Do you mean your plan is inactive?

Re: Paid , still inactive

Lolab — Thu, 29 Aug 2019 11:46:10 GMT

Yes .. I have enough in the account... But when I make a call jus says my plan doesn't have enough and that it's an inactive plan.. it's frustrating..

Re: Paid , still inactive

ChuckYeah — Thu, 29 Aug 2019 11:51:47 GMT

If you have enough $$ but your plan has still not reactivated, click reactivate and make the $1 payment. This has been the most successful trick lately.

Re: Paid , still inactive

Lolab — Thu, 29 Aug 2019 12:07:51 GMT

It took the payment.. altho when I call out ..it's says I don't have long distance calling feature .. this is frustrating...I did do the lost deactivate, and reactivate.. lost phone

Re: Paid , still inactive

Lolab — Thu, 29 Aug 2019 12:09:05 GMT

Will not take my debt visa either.

Re: Paid , still inactive

Lolab — Thu, 29 Aug 2019 12:37:38 GMT

Now it's sayin I don't have long distance feature on my plan. .. 😠 idk about public mobile