topic Re: Phones and hardware in Get Support

Phones and hardware

JenL — Wed, 05 Jan 2022 13:42:31 GMT

Hi, I changed my data settings so apps I don't normally use won't eat up my data while I'm out and about. I ended up not having data at all so I changed all my settings back and limited my data to match my plan. It is still not working. Any suggestions?

Re: Phones and hardware

Jb456 — Wed, 25 Dec 2019 23:22:44 GMT

Check APN settings on the phone..

They should be as followed.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Then restart phone

Re: Phones and hardware

Dunkman — Wed, 25 Dec 2019 23:23:07 GMT

@JenL

Try rebooting your phone. Maybe network reset also.

Re: Phones and hardware

Jb456 — Wed, 25 Dec 2019 23:26:13 GMT

Check APN settings.

Re: Phones and hardware

JenL — Wed, 25 Dec 2019 23:53:56 GMT

@Jb456 that was not easy. I was able to use the information you gave me and edited my phones info. I'm going to go for a walk in a bit and give r a test. Thanks. I'll keep you posted.

Re: Phones and hardware

kselmak — Thu, 26 Dec 2019 00:49:49 GMT

@JenL if you would like to test it at home make sure you turn off your WiFi

Re: Phones and hardware

JenL — Thu, 26 Dec 2019 01:11:15 GMT

@Jb456 the details have been adjusted in my phone but, it did not get my data working again. I rebooted the phone too. I may need a MOD.

Re: Phones and hardware

Jb456 — Thu, 26 Dec 2019 01:12:46 GMT

@JenL have you logged into self serve to ensure you did not use all your data up?

What is the model of your phone?

Re: Phones and hardware

JenL — Thu, 26 Dec 2019 01:13:13 GMT

@kselmak that's smart, common sense! I have a dog so, I didn't even think of that. I already planned to take a walk. Thanks!

Re: Phones and hardware

JenL — Thu, 26 Dec 2019 01:15:30 GMT

@Jb456 this month has gone by so fast, I haven't used my phone apps while I have been out.

Re: Phones and hardware

kselmak — Thu, 26 Dec 2019 01:19:50 GMT

🙂 well it's an excellent excuse for a walk really.

Enjoy the evening:)

Re: Phones and hardware

Jb456 — Thu, 26 Dec 2019 01:20:28 GMT

@JenL wrote:
@Jb456 this month has gone by so fast, I haven't used my phone apps while I have been out.

Understand but to ensure I'd suggest you log into self serve and scroll down to "My Data & Add-ons" that section should display your 30 day plan data and any promo data....if nothing is showing it means it has all been used up.

Re: Phones and hardware

JenL — Thu, 26 Dec 2019 01:51:03 GMT

@kselmak Thank you. You too, Merry Christmas!

Re: Phones and hardware

JenL — Thu, 26 Dec 2019 01:54:51 GMT

@Jb456 yes that was the solution. My phone has a lot of apps. I guess all it took was going out a few times and it gets used up.

Re: Phones and hardware

darlicious — Thu, 26 Dec 2019 02:23:48 GMT

@JenL Enabling your data saver, restricting background data usage in unnecessary apps ( like 90% of them) and keeping mobile data off unless needed should eliminate most data usage from apps. Checking each app for its usage will identify the hungry data eating monster (s).

Re: Phones and hardware

JenL — Thu, 26 Dec 2019 03:10:53 GMT

@darlicious lol great advice, thanks!