topic Re: Topup not working in Get Support

Topup not working

Meeti — Wed, 05 Jan 2022 13:42:11 GMT

I have added a $40 topup by calling 611. Got a confirmation as well, howver the phone is still not working

Re: Topup not working

RobertQc — Wed, 28 Aug 2019 00:57:24 GMT

@Meeti wrote:
I have added a $40 topup by calling 611. Got a confirmation as well, howver the phone is still not working

@MeetiNow that the balance is in your account, login to self serve (when its up, there is an issue right now) and click the re-activate button.

Re: Topup not working

will13am — Wed, 28 Aug 2019 00:23:14 GMT

@RobertQc wrote:
@Meeti wrote:
I have added a $40 topup by calling 611. Got a confirmation as well, howver the phone is still not working

@MeetiNow that the balance is in your account, login to self serve (when its up, there is an issue right now) and click the re-activate button.

Self serve is down.

Re: Topup not working

geopublic — Wed, 28 Aug 2019 00:37:00 GMT

@Meeti wrote:
I have added a $40 topup by calling 611. Got a confirmation as well, howver the phone is still not working

@Meeti While waiting for selfserve to come back up, maybe try putting your phone in airplane mode for 15 minutes and try again. Probably won't work but worth a try at this point.

Re: Topup not working

Triguy — Wed, 28 Aug 2019 00:46:43 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. 2. Manually add $1 into your account and restart the phone.

Re: Topup not working

Mattmckay — Thu, 29 Aug 2019 06:54:15 GMT

Go online to self serve and Click reactivate service