topic Re: Annoying 611 Notification in Get Support

Annoying 611 Notification

pogkev — Wed, 05 Jan 2022 13:42:03 GMT

I have set up auto pay with my account using a CC. So far since I have signed up, I've been getting text message EVERY day saying "Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have AutoPay, please ignore this msg.".... And yes I have enough funds in my account that I don't need to be reminded every day.. The message gets sent at 10am everyday.. Is there any way to turn this off?

Re: Annoying 611 Notification

cavemantoronto — Wed, 25 Dec 2019 08:32:20 GMT

@pogkev if you don't want the messages, you'll need to block but it should only be once a month. It shouldn't be every day. Contact moderators by clicking question mark for that.

Re: Annoying 611 Notification

Dunkgirl — Wed, 25 Dec 2019 08:54:07 GMT

@pogkev wrote:
I have set up auto pay with my account using a CC. So far since I have signed up, I've been getting text message EVERY day saying "Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have AutoPay, please ignore this msg.".... And yes I have enough funds in my account that I don't need to be reminded every day.. The message gets sent at 10am everyday.. Is there any way to turn this off?

@pogkev Add 611 to contacts, then change notification for that contact to none, or no sound, or no popup, whatever you want.

Don't block it just in case, just remove visual / audio notification / mute it.

Re: Annoying 611 Notification

pogkev — Wed, 25 Dec 2019 09:23:59 GMT

I have it currently set to hide alerts, but whenever I open iMessage, its still there..

Re: Annoying 611 Notification

mpcdesign — Wed, 25 Dec 2019 10:28:24 GMT

@pogkev, I strongly suggest not to block the messages. If you do a search within the community forum, a few people have had a similar issue. When they do block it, they end up having thousands of messages on their app. And when they try to delete the messages (in one case, someone tried deleting the messages but it froze the app, and eventually had to do a factory reset).

Do contact the moderators. You can read up on how to contact the moderators here

Re: Annoying 611 Notification

ChuckYeah — Wed, 25 Dec 2019 12:51:20 GMT

@mpcdesign is right. "Don't throw the baby out with the bathwater!" You may block a message that you want or need to see. @CS_Agent can surely fix this annoying glitch for you.

Re: Annoying 611 Notification

totalUser — Wed, 25 Dec 2019 14:54:04 GMT

Hi @pogkev

That is not normal, something is wrong you are supposed to get only one message just prior to your renewal.

It should be fixed, contact the moderators.

@ChuckYeah is right, you don't want to block 611

@pogkev I use that message for reminder to manually pay tough I do have autopay set as well. I get the rewards and I avoid possible autopay fail and the suspension of the account.

Re: Annoying 611 Notification

AE_Collector — Wed, 25 Dec 2019 16:30:47 GMT

I too have had about 5 of these messages so far this month. But, the one I got yesterday is legitimat as I renew tomorrow. These extra messages just started maybe 6 weeks ago? I hope they get it sorted out soon.

AE_Collector

Re: Annoying 611 Notification

pmmobile — Wed, 25 Dec 2019 18:23:22 GMT

@pogkev PM's notification system is glitchy at best. I know my payment is due soon, but have not received a single reminder.

Re: Annoying 611 Notification

PAULRANG18 — Wed, 25 Dec 2019 18:45:18 GMT

There's an obvious tech error but the moderators should be able to resolve it. Daily messages, in error, are annoying.

Re: Annoying 611 Notification

mpcdesign — Mon, 06 Jan 2020 08:00:45 GMT

@pmmobile count your blessings. You don't want to contact the moderators for your reminder text message. Since you know roughly when your due date is, why fix something if ain't truly an issue. If you did contact the moderators, you could open a can of worms, and get the other issues of thousands of text messages!

Re: Annoying 611 Notification

pmmobile — Mon, 06 Jan 2020 09:09:58 GMT

@mpcdesignThanks, I don't plan to contact them at all and count myself lucky for not being bombarded by reminder messages!

Re: Annoying 611 Notification

AE_Collector — Mon, 06 Jan 2020 15:45:49 GMT

Unless this glitch has just moved on to annoying someone else now, I'm thinking it has been fixed. I was getting the heads up messages 5-6 times per month but not since about Christmas Day now which was legitimate as my renewal was on the 27th.

AE_Collector