topic Re: what is step by step process in changing from koodo to public mobile in Get Support

what is step by step process in changing from koodo to public mobile

penstar — Wed, 05 Jan 2022 13:41:45 GMT

Re: what is step by step process in changing from koodo to public mobile

GR — Tue, 24 Dec 2019 18:32:07 GMT

@penstar go to Walmart if ones near you and they'll take care of everything and they have a free Sim right now and you'll also get your 2nd month free. Use a refferal code and you'll also receive 10$ to use on your 3rd months bill

Re: what is step by step process in changing from koodo to public mobile

Coolbeanz — Tue, 24 Dec 2019 18:34:03 GMT

Start off by making sure your phone is unlocked from kodo. Then buy a SIM card and once you have the SIM card pick a plan follow the directions online.

Re: what is step by step process in changing from koodo to public mobile

penstar — Tue, 24 Dec 2019 18:34:17 GMT

not close to a walmart store

Re: what is step by step process in changing from koodo to public mobile

geopublic — Tue, 24 Dec 2019 18:34:38 GMT

@penstar

Keep Koodo account active
If you have a Koodo postpaid account access your selfserve account and chose the change number option and provide Kooodo account number, name on account and Koodo phone number.
If you have a Koodo prepaid account your need to contact the moderator team and ask them to setup the port for you by providing the same info as in step 2.

To contact Public Mobile for help you have 3 options:

Option 1: Ask Simon for help type your question and follow the prompts.

Option 2: If you are still having a problem then try submitting a ticket directly to the Public Mobile Moderator Team as follows:

Option 3: If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: what is step by step process in changing from koodo to public mobile

Coolbeanz — Tue, 24 Dec 2019 18:35:19 GMT

Start off by making sure your phone is unlocked from kodo. Then buy a SIM card and once you have the SIM card pick a plan follow the directions online.

Re: what is step by step process in changing from koodo to public mobile

GR — Tue, 24 Dec 2019 18:37:11 GMT

@Coolbeanz @penstar a Koodo phone will work with public mobile and Telus, they're all part of the same company

Re: what is step by step process in changing from koodo to public mobile

geopublic — Tue, 24 Dec 2019 18:37:32 GMT

@Coolbeanz wrote:
Start off by making sure your phone is unlocked from kodo. Then buy a SIM card and once you have the SIM card pick a plan follow the directions online.

@Coolbeanz That's not necessary since a Telus/Koodo phone will always work with Public Mobile (same company)

Re: what is step by step process in changing from koodo to public mobile

GreaseMonkey — Tue, 24 Dec 2019 18:43:35 GMT

Well you need to get a PM sim card. Don't cancel your Koodo account. It will compicate things. Do it after you are set up with PM.

It also depends if you are on Koodo prepay or post pay.

If you are on the post pay, you can port your # right away by youself if you are doing it online. 15 mins I was up and running.

If it's prepay you will be asked to for a new # and later you can ask Koodo to port your original # to PM .

Any ways you can go to a kiosk in a mall or Walmart they can set you up without any hassels.
Good Luck.

Re: what is step by step process in changing from koodo to public mobile

Triguy — Tue, 24 Dec 2019 18:50:51 GMT

You will need to keep your Koodo account open during the porting process.

Here is more info.

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Re: what is step by step process in changing from koodo to public mobile

pmmobile — Tue, 24 Dec 2019 19:28:03 GMT

@penstar As mentioned by GR you'll receive $10 if you use a friend's referral code and after you've activated your account, you can refer a friend and receive the limited time promo $20 bonus

Re: what is step by step process in changing from koodo to public mobile

penstar — Thu, 26 Dec 2019 18:58:53 GMT

Are you saying I can use my same SIM card I use now through Koodo?

Re: what is step by step process in changing from koodo to public mobile

hairbag1 — Thu, 26 Dec 2019 19:02:49 GMT

@penstar wrote:
Are you saying I can use my same SIM card I use now through Koodo?

Nope. Your phone will work on Public Mobile network, but you'd need to buy and activate a PM sim card with a plan. You Koodo sim will not work on PM network.

Re: what is step by step process in changing from koodo to public mobile

penstar — Thu, 26 Dec 2019 19:12:53 GMT

Thank You