topic Re: Not receiving incoming calls sometimes in Get Support

Not receiving incoming calls sometimes

weizh2010 — Wed, 05 Jan 2022 13:41:39 GMT

Some of my friends tried to call me and it goes straight to voicemail, but I did not see the incoming calls. I transfered to public mibiles more than 3 weeks ago.

Re: Not receiving incoming calls sometimes

Dunkman — Tue, 24 Dec 2019 18:24:30 GMT

@weizh2010

Is it possible that you were in an area with poor reception? Then it would go to voice mail.

Is is it a pattern? Always the same numbers that go to voicemail?

Re: Not receiving incoming calls sometimes

hairbag1 — Tue, 24 Dec 2019 18:28:56 GMT

Concrete buildings like high rise apts with lots of steel rebar embeded in the concrete can pose problems with any cell signal. If you're in a high rise, that could explain it.

Re: Not receiving incoming calls sometimes

geopublic — Tue, 24 Dec 2019 19:56:16 GMT

@weizh2010 wrote:
Some of my friends tried to call me and it goes straight to voicemail, but I did not see the incoming calls. I transfered to public mibiles more than 3 weeks ago.

@weizh2010 That has happened to me in the past, I suspect due to network connectivity/ congestion issues. The good news is that it doesn't last for long and everything returns to normal. If the problem persists than you should submit a ticket to PM and ask them to take a look at your account.

Re: Not receiving incoming calls sometimes

pmmobile — Wed, 25 Dec 2019 19:36:47 GMT

@weizh2010 Aside from network and reception issues, is it possible that you have call forwarded your calls to voicemail? There's many call forwarding options that you could have "accidently" activated? Worth looking into if the problem continues