topic Re: Pay phone plan in Get Support

Pay phone plan

karenphillips — Wed, 05 Jan 2022 13:41:39 GMT

Added money to my account balance with payment voucher but didnt reactivate my account. Funds are still left in account balance. Please help.?

Re: Pay phone plan

iliketotalk — Mon, 26 Aug 2019 23:18:18 GMT

@karenphillips hi did you go into your self serve account and press the reactivate button?

Re: Pay phone plan

karenphillips — Mon, 26 Aug 2019 23:22:49 GMT

@iliketotalk i tried that. Asks for phone voucher or credit card. Unable to use $74.00 in my account balance to reactivate my plan which is only $50

Re: Pay phone plan

toxicfire — Mon, 26 Aug 2019 23:24:06 GMT

@karenphillips So your money is still sitting in account. Go to main overview and there should be a button to click that says reactivate. Do this and turn phone off and back on and you should be good to go!

Re: Pay phone plan

iliketotalk — Mon, 26 Aug 2019 23:24:50 GMT

@karenphillips try rebooting your phone a couple of times, flip in and out of airplane mode does that help?

Re: Pay phone plan

computergeek541 — Mon, 26 Aug 2019 23:44:54 GMT

@iliketotalk wrote:
@karenphillips try rebooting your phone a couple of times, flip in and out of airplane mode does that help?

I could see that possibly working if the plan was shown in the account as active. I'm not sure that doing anything with the phone itself could affect the payment system.

Re: Pay phone plan

ChuckYeah — Mon, 26 Aug 2019 23:58:23 GMT

I'd normally say, make a payment of $1, and click reactivate, but I'm guessing you don't have a cc on file or another voucher on hand. Correct?

Re: Pay phone plan

Triguy — Tue, 27 Aug 2019 00:05:17 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that you have.

Re: Pay phone plan

stonechucker — Tue, 27 Aug 2019 00:23:49 GMT

What is the status of the plan, have you run out of data,, and wish to renew early?

Re: Pay phone plan

karenphillips — Tue, 27 Aug 2019 03:45:17 GMT

@toxicfire wrote:
@karenphillips So your money is still sitting in account. Go to main overview and there should be a button to click that says reactivate. Do this and turn phone off and back on and you should be good to go!

@toxicfire does not work. asks for another voucher or cc. unable to top-up with account balance for some reason. turned phone off and on too.

Re: Pay phone plan

karenphillips — Tue, 27 Aug 2019 03:46:12 GMT

@iliketotalk wrote:
@karenphillips try rebooting your phone a couple of times, flip in and out of airplane mode does that help?

tried that and tried airplane mode aswell. nothing

Re: Pay phone plan

karenphillips — Tue, 27 Aug 2019 03:48:00 GMT

@ChuckYeah wrote:
I'd normally say, make a payment of $1, and click reactivate, but I'm guessing you don't have a cc on file or another voucher on hand. Correct?

correct. id like to use the $74 in my account balance but it wont work for some reason my plan is only $50 so i mean it should come out and reactivate my plan automatically right?

Re: Pay phone plan

GinYVR — Tue, 27 Aug 2019 03:48:24 GMT

@karenphillipsTry switching to another plan? (Click on Change Now).. I am assuming your plan is inactive.

Re: Pay phone plan

Anonymous — Tue, 27 Aug 2019 03:52:23 GMT

@karenphillips wrote:
@ChuckYeah wrote:
I'd normally say, make a payment of $1, and click reactivate, but I'm guessing you don't have a cc on file or another voucher on hand. Correct?
correct. id like to use the $74 in my account balance but it wont work for some reason my plan is only $50 so i mean it should come out and reactivate my plan automatically right?

Triguy mentioned the lost/stolen procedure earlier. See what happens.

Re: Pay phone plan

karenphillips — Tue, 27 Aug 2019 03:53:22 GMT

@GinYVR wrote:
@karenphillipsTry switching to another plan? (Click on Change Now).. I am assuming your plan is inactive.

tried that multiple times. very frustrating. i clicked on a similar $50 plan and it wouldn't switch the plan. glad it didnt work though. because it showed a message at the top saying if i switch my plan i am unable to use account balance to top-up. so unfortunately that isnt an option for me.

Re: Pay phone plan

karenphillips — Tue, 27 Aug 2019 03:55:20 GMT

@Anonymous wrote:
@karenphillips wrote:
@ChuckYeah wrote:
I'd normally say, make a payment of $1, and click reactivate, but I'm guessing you don't have a cc on file or another voucher on hand. Correct?
correct. id like to use the $74 in my account balance but it wont work for some reason my plan is only $50 so i mean it should come out and reactivate my plan automatically right?
Triguy mentioned the lost/stolen procedure earlier. See what happens.

just saw that post. i just tried that. im going to wait a few minutes to reactivate. i will update if that works or not.

Re: Pay phone plan

karenphillips — Tue, 27 Aug 2019 03:59:45 GMT

@stonechucker wrote:
What is the status of the plan, have you run out of data,, and wish to renew early?

plan is expired, needs to be renewed so i went to the store and bought 2 vouchers but when i entered the vouchers the money went straight to my account balance and still says my plan is suspended. when i click on the reactivate button it just asks to enter another voucher or cc. i am unable to use my account balance to reactivate my plan which i find strange..?

Re: Pay phone plan

karenphillips — Tue, 27 Aug 2019 04:07:13 GMT

@Triguy wrote:
Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that you have.

I think this worked. or maybe its just because its after midnight now? but i entered the vouchers sunday night around 8:30 so assumed it would definitely work by monday but it didnt work all day monday....not sure? but anyway its working now. thanks for the help people!

Re: Pay phone plan

chukdefatey — Tue, 27 Aug 2019 12:13:42 GMT

@karenphillips wrote:
@Triguy wrote:
Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that you have.
I think this worked. or maybe its just because its after midnight now? but i entered the vouchers sunday night around 8:30 so assumed it would definitely work by monday but it didnt work all day monday....not sure? but anyway its working now. thanks for the help people!

If it went through after midnight then it's a good thing because your 30 Day plan begins from the day your plan goes into active status.