topic Re: New iphone in Get Support

New iphone

jsuprun — Wed, 05 Jan 2022 13:41:37 GMT

I recently tried to switch my iphone 6 to a 7.

Everytime I put in the SIM card I used for the 6, its giving me an error message that says I need a new SIM card and it needs to be activated.

"The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. Thhis is not a hardware issue wiht the iphone. Pleaes insert another SIM card from a supported carrier or request that this iphone be unlocked by your carrier.

Can anyone help???

Re: New iphone

hairbag1 — Tue, 24 Dec 2019 16:51:50 GMT

@jsuprun wrote:
I recently tried to switch my iphone 6 to a 7.
Everytime I put in the SIM card I used for the 6, its giving me an error message that says I need a new SIM card and it needs to be activated.
"The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. Thhis is not a hardware issue wiht the iphone. Pleaes insert another SIM card from a supported carrier or request that this iphone be unlocked by your carrier.
Can anyone help???

Sounds like it locked to a previous cell network. You'll have to contact them to get a free unlock code. Let us know if that works.

Re: New iphone

Lar — Tue, 24 Dec 2019 17:02:04 GMT

@jsuprun I guess the first question would be, where did you get the iphone 7? If you bought it second hand then yes as mentioned, it may be locked to another network and you will need to get it unlocked before the PM sim will work.

Re: New iphone

geopublic — Tue, 24 Dec 2019 17:06:36 GMT

@jsuprun wrote:
I recently tried to switch my iphone 6 to a 7.
Everytime I put in the SIM card I used for the 6, its giving me an error message that says I need a new SIM card and it needs to be activated.
"The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. Thhis is not a hardware issue wiht the iphone. Pleaes insert another SIM card from a supported carrier or request that this iphone be unlocked by your carrier.
Can anyone help???

@jsuprun Ask the person you got the iPhone from yo call their provider and get your phone unlocked.

Re: New iphone

computergeek541 — Tue, 24 Dec 2019 23:43:51 GMT

@hairbag1 wrote:
@jsuprun wrote:
I recently tried to switch my iphone 6 to a 7.
Everytime I put in the SIM card I used for the 6, its giving me an error message that says I need a new SIM card and it needs to be activated.
"The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. Thhis is not a hardware issue wiht the iphone. Pleaes insert another SIM card from a supported carrier or request that this iphone be unlocked by your carrier.
Can anyone help???
Sounds like it locked to a previous cell network. You'll have to contact them to get a free unlock code. Let us know if that works.

There's no such thing a network unlock code for any iPhone device. But yes, the previous carrier can get the phoen unlocked.

Re: New iphone

Mitch1 — Wed, 25 Dec 2019 22:39:42 GMT

The phone might be "carrier locked" I've used an online service for 2.95 , you enter your phone's "imei" number by dialing *#06# then following the unlocking service's directions.

Alternatively you could call Telus or whoever the carrier is possibly by dialing *611 and explain to the customer service agent you'd like the phone unlocked. They might do it for free